Sunol Creek Memory Care

steve means

Putting my wife in memory care was a difficult and sad time . Sunol Creek made it smooth and less gut wrenching- it took my wife awhile to settle in but thanks to the wonderful staff of professionals who keep us informed and treat the residents with true individual care . The facility is kept very clean and the rooms are nice and kept clean- I’m very happy we found them. Steve Means

Sheri Cleary

I highly recommend Sunol Creek Memory Care as I find their staff to be of high integrity and compassionate for those in residence. You can rest in confidence that your loved ones are being cared for. Go see for yourself. Real people doing real life - TOGETHER. That's what it is all about. I would like to update my post as my husband is now also at Sunol Creek (as is my dad of 9 years) and his dementia is a different form. I can confidently say that I sleep well at night knowing that he is very well cared for. Nurse Heidi is highly skilled in her position and very knowledgeable in all aspects of care, doctors, hospitals, medicare, hospice and follows the doctors prescription orders. The Administrator Jessica has been in the profession for many years and the staff and moral and care that she hires is always top notch. She has worked very hard to create a beautiful community. I can truly say that she is right where she is supposed to be. I hope she continues to share her wisdom and knowledge to other communities as well. The admitting/marketing director Susan held my hand through the entire step of the way as I admitted my husband into their care. She helped me through the process and was always there when I needed her. We also shed a tear as well as this was very hard for me. Last but not least...you must say Hi to Ricky. She is warm, welcoming and her voice is like biting into a warm chocolate brownie, warm and comforting. She is always there to help and cares deeply. Thank you all....I am beyond blessed to know you all. God Bless you.

Carolyn Comerford

When my family finally made the choice to transition my dad to a facility, we had Susan, the Marketing Director, out to our home. Well let me tell you, she is good at what she does. We were sold a bill of goods that SCMC was unable to live up to. When my father became agitated and anxious, which is VERY common in dementia patients, the Head Nurse, Heidi's solution was to put him on Ativan. Our doctors refused to prescribe it, as it is terrible for dementia patients. The staff at SCMC's solution? We were asked to hire a one-on-one caregiver to sit with my dad for 9 hours a day, 5 days a week to solve the issue. (Actually, they wanted the sitter there for 12 hours a day, every day, but I refused.) So on top of the ghastly amount we were already paying, we were forced to almost double our fees in order to keep my dad there. And to top it all off, when we finally decided to move him to a smaller facility (best decision we ever made), they sent my dad off with half of his clothes missing, dressed him in someone else's shirt and shoes (that were two full sizes too big), sets of bedding that were not his, and his glasses were nowhere to be found. It was just a slap in the face of what was already a horrible 4 months in their care. One of Susan's big selling points is that SCMC has never asked one of their residents to leave; that they stick it out and work with the family to find the best solution for their loved one's care. This is an absolute farce. Their way of keeping this stat is to make things miserable for the families until they are forced to leave. If you care for your loved one, I absolutely recommend you pass on this overrated excuse for Senior care.

C Palmer

My father has been a resident of Sunol Creek Memory Care for a little over a month now, and it is abundantly clear that we made the right choice in the placement. He is thriving! It’s more than a notion to find a home for an aging parent, let alone one living with dementia. Try doing it in the midst of a global pandemic and a statewide shelter-in-place order that continues to limit movements of the elderly and contact with their families! From our first conversation with Susan in marketing to our virtual tour to the day we dropped Dad off, we were excited. The place shows really well, but so did the last place Dad lived. Here’s the thing: Sunol Creek is the REAL DEAL. They say they want to love on the residents and give them a sense of purpose, and they actually do. When the team came out to greet us on move-in day, they swept Dad up and took him in. He was so thrilled he didn’t even say goodbye. When we called him later, he said he was “having fun.” In the last month, my father has looked and sounded better, has had more energy, and has laughed more than in the last two years! They are definitely doing something right at Sunol Creek. Susan guided us through the move-in handily—she even drove to my place to pick up paperwork!—and then arranged for a day of pampering for my father not long after his move. Amalia is a bonafide ray of sunshine every single time I call, no matter the issue or the hour. Divine and Heidi seem to know everything that is going on with my father at a moment’s notice, make the best recommendations, and offer truly meaningful advice about dementia—they really know what they are talking about. Tina, Rafael (who gives great haircuts!), and Arden are also great, keeping my father engaged and active. I will stop naming people here, because I am sure to miss someone and haven’t met everyone yet (see pandemic). Suffice to say: Sunol Creek specializes in memory care and they are truly experts with an abundance of compassion, warmth, and good humor. For the first time in the two years that we’ve been a family contending with dementia, I sleep easy and that is thanks to these wonderful people. A+ all around.