Simply Nail Spa

Mary Ann Davis

This was the absolute worst experience in a nail salon that I had ever had in my life.l have carried my granddaughter there twice for manicure because your were her choice.l paid 38$ for a pedicure that took about 20minutes. The bottom 10 inches of my leg was “massaged “so hard that it actually hurt me Instead of being enjoyable like a usual pedicure. I asked for my nails to be trimmed and that wasn’t done. She filed them a little bit but I didn’t see any difference in length when I got home. The nail polish looked like it had grown out for 3 or 4weeks because my nails weren’t all the way covered. I don’t usually pay this much for a pedicure but that’s where my granddaughter Wanted to go so I went along with her.I also gave the girl a five dollar tip just because i’m not a inconsiderate customer.

Laura Zimmerman

Went here today to get pedicures with my 2 sons. We did not have an appointment. We just walked in. The wait time was short. The 3 of us were able to sit together at the same time. They were fast and efficient and my toes look fabulous in my flip flops! Thank you for the great service. We will be back!

Nicole Neal

After being a regular at this establishment. This place was packed this weekend for Mother's Day. I waited for approximately 3 hours for 3 people to receive a pedicure and two full-sets and 1 fill-in. While one of the people with me received a full set quickly. The other two people had to wait another 30 minutes for 1 person to be called. While there was some confusion about who was next. We waited for someone who arrived after us to go ahead of us. I brought the fact that we were at the establishment 1st up to the business and they apologized and said that we would be next. We waited and then what happened another customer who came after us went before me. I was upset at this point because I was patiently waiting for 3 1/2 hours to receive my service. I let the business know that I was next again and they told me that I needed to wait. I said that I wouldn't return because that was not fair. I was advised that the people had an appointment finally. I stated that communication is the key if you would have told me that the people had appointments then I wouldn't have gotten upset. Well I was told I didn't ask. Well that was the last straw for me. This establishment has some of the worst customer service and prefers to wait on customers that are not black. Yes I said it they put every white customer before me and my child even the child that was with me who was white. Unbelievable in this day and age you have to call a spade a spade. I won't return but I want this business to know that I have referred lots of clients to them and I will use word of mouth to let everyone know how they treated one of their use to be loyal customers. Poor customer service! Oh yeah my hair dresser uses that same excuse when I come into town from VA to NC so I know that trick when someone wants to put you 1st because they can. Any way if you want to deal with people making up excuses why you are the last one in the establishment then go visit Simply Nail Spa in Gloucester. Otherwise, stay away it not worth your time or your money you can spend it in a place that cares about their customers.

Mercedes Gray

Not only did they make me wait for over an hour for a single nail fix and a small fill, but all i asked for was square neon yellow french tip and a simple design on the nail, not only did they then file my tip into a more squoval shape but then packed on the paint so now they don’t even look square and then chose to charge me an insane amount for the little things that I asked for.