Mitchell Saab

Andy Reid

Great Volvo and Saab dealer. The service department is absolutely top notch. Rick in Saab service is the best service advisor ever.

Ivorie Blake

Had an oil change scheduled for Thursday with shuttle service to and from work, called the dealership this morning to find out if they could accommodate me this morning and was told yes. Got here, checked my vehicle in and sat down to wait for the shuttle to return from its first run. Shuttle arrives and the driver tells me I could go ahead and sit in the front, he comes out of the dealership after a few minutes to inform me that they do not usually shuttle customers for oil changes and that by the time we get to Hartford my vehicle will probably be ready. I'm annoyed and puzzled by this point. He said, "I'll go inside and confirm cause it just makes no sense." He goes in and comes back out, opens my door and informs me that they just took my car in and I should wait for it. I'm obviously pissed, I get out the shuttle and go back into the dealership to sit. It's one thing to tell a customer you don't provide a certain service, it's another to have complete disregard for whatever else your customer has to do or where they need to be. I'm confused as to why I was never informed before that shuttle service is not provided for oil changes especially since I had an appointment scheduled and had to reschedule for Thursday before even calling this morning. Each phone call I made, the representatives were very clear on what service I needed, that a shuttle would be required, and that I needed it to get to Hartford. Here I am still waiting, its been about 1 1/2 hours and I can't seem to let go because clearly it didn't matter that I have things to do because it made no sense to them transporting me to Hartford. I think I knew and accepted what it means to "leave my car for service" at the dealership even if the work required only takes 1/2 hour... I got to work at midday because I waited for 2hrs while they serviced my vehicle.

David Fenton

scheduling, drop off, phone updates, loaner vehicle, pick up, honesty, and workmanship were all excellent. Under construction now making hours a little limited but an understandable compromise for improvements. I would highly recommend anyone bring their Saab here for service, etc. Probably other vehicles too.

Jim Cashman

I've been doing business with Mitchell Saab for over 20 years. Always get great service and honest deals on my new cars. Highly recommend them.