DESTINOS TRAVEL AND TOURS

Marlen Sahdala

I recently booked a trip to the Dominican Republic with this travel agency and let me just say I probably would have been better off by booking my resort reservation myself. I travel with 2 other people we were told by the agency that our last day to submit the payments was on 06/10. However, when we got to the resort the manager told us that our reservation had been canceled by the agency on 06/07, three days prior to our due date. Due to this we all had to pay additional money for a reservation that should have been active all along. In total we ended up paying about $3k in addition to the $4.4k we had already paid out the agency. When all of this happened they were very hard to reach! We arrived at the airport at 2 something, didnt leave until 4 something, got to the resort around 530pm and wasnt able to get a room until 830pm. Also, I got into a minor accident while at the resort and it required medical care but bc our reservation was canceled so was our tourist insurance policy. I almost had to pay over $500 for stiches in a foreign country do to Destinos poor management. Luckily my friends were able to get the insurance policy through the resort so we ended not paying. In addition to this, we were told that on our last day we needed to check out early bc our transportation was arriving at 12:18pm to bring us to the airport. However, the transportation never arrived so we had to pay an additional charge for a cab to bring us to the airport. Destinos charged us $50 per individual (not per package) for the airport transportation and this didnt even arrive. Their system is also very old fashion. If your traveling with a group of friends, the trip needs to be under one persons name and thats exactly how the tab come out. They dont have a way to keep track of what each person has paid. They ask you to make the math yourself and keep track of how much you've paid in total to avoid any mistakes. The amount of times I'd call to make a bi-weekly payment and they would almost attach my payment to the wrong person was just ridiculous. Overall I was very disappointed with how poor their management is.

Scott Mullins

This has been by far and away the worst experience for Travel i have every received. I tried and tried to figure out the travel called multiple numbers multiple times to figure this out and it was a joke. I bet i talked to minimum of 20 different people of the year none of which were able to help or at least show me what value this was giving me. At the end of the day I lost out on vacation time with my family and a lot of money. Worst experience Thanks for the response, it's the right company you're looking under my middle name, get your info correct maybe...as the rest of you can see, this was the same service I received by calling in and being bounced around from agent to agent...

Dayry alvarez

I recently attended the Canada tour and it was amazing !! Everything from the hotel , food , tours and activities was planned out thoughtfully. The customer service was incredible. They made sure that everyone was feeling good and comfortable throughout the whole trip . I am excited to book many future trips with the agency ❤️ Thank you Destino travels !

Glory Polonia

I have been with them to Canada, Cuba, Panama and Las Vegas. Always great prices and travel with great groups of people. I can never get these prices for booking the same type of trip by myself. I can't even tell you what their best deal is since there are so many. I have been traveling with them to Canada every year since their 2nd year going to Canada. It's my new 4th of July tradition.