Getaway Eastern Catskills - Castle Road

oh hyunkyung

We stayed in March 2022. Everything was as advertised, with one notable exception - insects. There were ants and some other insects with us for our stay inside the cabin. I am pregnant, so it was nice that the insect spray we were given was natural, but because of the size of the ants it was also not very effective in keeping them at bay. We didn't mind the ones near the kitchen as much, but once we found one in the bed it was difficult to ignore. We also got what seemed like a spam call from a robocaller on the red phone inside the cabin which was strange (only happened once). The cabin itself was very nice otherwise. The bed was comfortable, and the cooking supplies were actually quite nice. We loved being able to make a fire and sit outside, especially with how nice the weather was. The service was responsive and very friendly. Because there is cell service in the Catskills East location we were able to text with Getaway and they sent cars over with bug spray within 20-30 mins. I would imagine the experience would be similar with other requests.

Danielle LaDue

*we emailed this to Getsway house on Nov 29 and have yet to hear back so now we are reviewing. The lack of response is unfortunate. We recently stayed at Eastern Catskills getaway (November 26-28) with 3 cabins reserved, (Geraldine, Poppy, and Florence) and wanted to reach out regarding our stay. We appreciate the close proximity of the three cabins, and thoroughly enjoyed the surrounding areas restaurants and activities. However, we did not have as great of an experience as we had previously in Shenandoah. We are reaching out regarding Geraldine. We had registered to arrive with our dog, however nothing was out and readily available to us, in any of the 3 cabins, unlike our previous stays. We were expecting to have the dog bowls, information card, treats, & poop bags, however had to search for the bowls and bags- which were found under the sink. We were a little disappointed considering the thoughtfulness of the other location really made our trip start off on a good foot. Not letting that bother us, we continued to unpack and relax. Upon unpacking, there was a horrendous odor coming from the refrigerator that made all of our food smell unpleasant. As we were wrapping up our night, we noticed the indoor lock was broken in our unit, as well as the window screens missing, which made us not want to open the windows. When it came time for bed, our bed was incredibly firm, however in the 2 other cabins we reserved there were soft, plush mattress that we had fallen in love with at our previous stay. Lastly, when we arrived we noticed the utensils were filthy and had caked on food. For the amount of money paid on these units and from our previous experience using Getaway House, we were really disappointed in our stay over the holiday. We’re not sure if the inconsistencies are across all getaway houses, however we just wanted to express our disappointment coming from a great stay back in March, to a less satisfying stay in November. Thank you for your attention regarding these matters.

Kevin Ser

First of let me say the response for the booking was great. I did not know there was a discount for medical professionals until after I booked. When I found out I emailed them and they answered right away and applied the discount afterwards. The cabin was amazing, I stayed in the one bed cabin with my dog and it was great. All the amenities you think you would need are there . The view from the room's bed was amazing, you don't see any other cabins or people from the large window. You are far enough from your neighbor to have a nice private time if you are traveling with someone. The bathroom was large, clean and very spacious. There is no cell reception however each cabin has a landline you can use to contact staff if needed. If you do need to use your phone going higher up in the property or even just going back to the main road which is not a long distance will get you some cell service. I would definitely go again maybe even during the winter season when it snows to have true calm and silence

Chris Bedell

We booked this trip for a 2 night stay and left 3 hours after check in. Upon arrival we tried entering the code a few times and it didn’t work. Eventually they sent us a new code, which I’m assuming is from the people before us. We finally get into the cabin and noticed a few huge flying ants by the door and then on the beds and on the inside window next to the beds. We contacted the property managers and they said it’s expected to see a few bugs, which is fair so they gave us bug spray. We decided to wait it out for a little bit and then we saw more ants, a spider, and a flying insect that wasn’t an ant (couldn’t figure it what it was) above the bed. We would’ve felt a little different if the thought of bugs crawling on us while we sleep wasn’t something we cared about. While seeing a seamlessly never ending amount of bugs, we started to think what if there’s bed bugs? We decided to throw our stuff back in the car and head back home, a 2 1/2 hour drive starting at 9:15 PM. By the time we left we killed over 15 bugs. The bugs just kept appearing out of nowhere. On the website they talk about cleanliness and covid safety but I question how well they cleaned if there’s that many bugs there. We told them we left and they offered us a 2 night stay, no refund. We chose this place hoping for a relaxing few days and it was anything but that. When we got home we unpacked everything in our living room in fear a few bugs came back with us. I didn’t expect a 5 star hotel but I expected more than we got for the $400 we spent.