Traditions Hotel & Spa, Ascend Hotel Collection

Marius Moldovan

Terrible, unprofessional and unhelpful staff. Alex made us wait in the lobby at midnight without letting us get a room we already had booked. We had to drive back at midnight. She had a bad attitude and would not work with us. I strongly recommend a change of staff or retraining them. Don’t see how your business will do well if you don’t.

Jenil Mahetalia

The rooms and amenities are decent but they really need to improve on Breakfast options. I was there for 3 nights and every morning the breakfast was same and options were very limited. Otherwise it's located in a beautiful setting and l the rooms are well maintained too.

Ellen Livingston

I received a gift card for Traditions and wanted to treat my granddaughter to a girls day out. I called and was able to book us both appointments for haircuts on the same day, at the same time. That's where the ease of this experience ends. Upon sitting down in the chair, I told the stylist I needed at least 2 inches taken off my hair. She asked me how I usually wore it and I explained that I sometimes took some hair from the right side and clipped it over to the left side. So the stylist proceeded to clip my hair this way and then cut it while a portion of my hair was flipped to the opposite side. In my head I was thinking that this was wrong because if I didn't flip that exact portion of hair, there would be an uneven chunk. But I didn't say anything. She finished cutting my hair and I couldn't even tell anything had been done. I told her again that I would like more length taken off. In all, I asked three different times for her to take at least 2 inches off. It took her 75 minutes to cut my hair straight across at the shoulders. Sure enough, when I left the salon I looked in the mirror and there was a chunk of hair on one side of my head that was significantly longer than the rest of my hair and I had to cut it myself once I got home. My granddaughters haircut was also a joke because they barely trimmed her ends. All in all, an hour and 15 minutes for a negligible difference for both of our hairstyles. When we went to cash out, it was $50 per haircut! I could've gotten a better haircut in less time by stopping in at Cost Cutters. Absolutely ridiculous! The icing on the cake was that my gift card was for $120 and when I cashed out, they asked if I wanted to leave the remaining $20 as a tip. I honestly felt like only tipping $5 per haircut since it was such a poor experience, but I knew I would never be coming back here to spend the gift card otherwise. I would not recommend this salon to anyone. Updated: 6/8/2022 Management reached out to me to see what they could do to make things right. I received a credit for future use. I will update my review once I return to the salon & spa.

ALICIA NIEVES

Binghamton area got hit with a snow storm. So my family lost power at their home and with four kids, needed to find a hotel to stay. We called Traditions and they said they had available rooms. By the time my brother and sister-in-law packed up clothes and wrangled the kids into the car, then got to Traditions to check in. They told them they couldn't tell them what the price of the room would be for the stay because they had no internet (and no cable for the rooms). It was almost 8pm and late for the little ones ... so they decided to stay, only to find when they got to the rooms there was also NO HOT WATER and NO HEAT (in a snow storm). On top of that, they charged-- over $200 per room for 2 rooms. On a normal day their rooms go for $100-$150/night! To charge almost double that without HEAT/HOT WATER/CABLE is disgusting price gouging. When they tried to talk with management, management was arrogant and rude, unhelpful to say the least. Needless to say they, nor I, will ever stay there again.