Brooklyn Bridge Bistro

Tori Jarema

Terrible. From the customer service to the food. Ordered coffee and desserts with some friends after walking the bridge. They had no milk substitutions for the coffee (shocked for NYC), I ordered a lava cake that was given to me burnt. It was so dry and burnt on the top and the, what was supposed to be a warm gooey chocolate was burnt and could hardly be scrapped off the plate! My friends didn’t believe how terrible it was until they tried it as well. When I told the waitress (who cared less about serving us out the gate), I didn’t want it and asked her to remove it from my bill.. she just gave a glared at me and took it away. No “I’m so sorry”, or even and ounce of effort to make it right!! The cheesecake that was ordered was NOT NY traditional cheesecake, try Sara Lee frozen, that still needed to be thawed more, it was still partially frozen.. The chocolate croissant tasted like mayonnaise, another friend suspected the butter used was bad.. When we got our bill, the lava cake was not removed and got more “l could care less” attidude so when I asked to speak the the manager she finally got it removed but it wasn’t without more eye rolling. (By the way, tables of 1-4 get an automatic 18%, tip, yep!) After an amazing weekend in NYC we were shocked at the terrible customer service and food quality. If you get served by a tall blonde with super long hair, she gives zero Fs. This was an evening shift about an hour before closing, so may be they have better servers and quality control in the morning, but I would never go back. I have NEVER sent back food and requested it to be removed from my bill before, let alone leave a terrible review for a restaurant, I was and am so put off! Save your $14 and order from Dominos, because I’m pretty sure it’s the same brand, but will at least be delicious 🤣🤣😳 🤦🏻‍♀️

Akil Virani

I had Breakfast after taking a Walk over Brooklyn Bridge. Their food was amazing and staff were very friendly. Would highly recommend and I would defiantly be coming back again!

Catu Piñero Castellanos

Nice place and nice service. But a little bit expensive for the quality and quantity of the dishes.

Manjoat Kang

Solid restaurant. Had a burger, asked for it to be medium rare but was medium. Not a big deal, since it was still good. Not a fan of the mandatory gratuity built into the bill. It's 18% for groups of 1-4. And 4+ is 20%. It was just two of us. The waiter didn't do anything special or extra. Took our order, refilled the water once. And in order to pay I had to go up to them and ask for a bill because they never brought it to us even though we asked. Easily $20-$30 a person minimum.