Address: 307 Hartford Turnpike, Shrewsbury, MA 01545, USA
Phone: +15087537221
Sunday: Closed
Monday: 8AM–4PM
Tuesday: 8AM–4PM
Wednesday: 8AM–4PM
Thursday: 8AM–4PM
Friday: 8AM–4PM
Saturday: Closed
Halina Magerowski
I have been a loyal customer since 2003. I have never had a problem. I am on automatic delivery and to date have never had a problem. They maintain my furnace and call me to setup an appointment for cleaning if I forget. A few years ago I had them replace my furnace. They did a great job. I highly recommend. Great company. Great staff.
Steven Fiore
I’ve been a customer for 6 years and never had to worry about oil. Their automatic deliveries and customer usage models were spot-on. Then my tank leaked only 11 days before closing on the sale of the home! Bad timing! It was a 54 year old tank (way too old!) Friday: leak discovered, called Al’s. Technician came over within hours, put a patch on it, and recommended we call the office Monday to do a replacement. Saturday: leak persisted past the temporary patch. I called for emergency service. Tech shows up within a couple of hours on an OFF-HOURS WEEKEND CALL and pumped it all out into barrels. They leave us a small vessel for the burner line so we can take hot showers. Monday: I call the office in the morning. They know the urgency of my closing date and tell me they will be over at noon to replace the tank. They charge me a decent regular price for tank replacement. I pay it immediately. They tell me not to pay for the other visits yet, as they can combine some of that work with tank replacement. They tell me to call the office. I wait for the bill. 3 weeks later: Home sale has closed and I get a bill for roughly 500 for the emergency work I didn’t pay for yet. I call the office to ask if they would be ok with reducing it (in my mind, they deserved every penny). THEY WIPED ALL OF THE CHARGES from my account and saved me $500! I have to assume it’s because they stick to all of their promises, go above and beyond, and it’s just what they do! No additional charge for that, just fair and decent prices. Al’s pulled my tail from the fire. I am a loyal customer now and for the foreseeable future.
Scott Pierce
Looking for a/c repair on Yelp, this place came up, so I sent them a message. They replied wanting to set up a phone consultation, which I did. Shortly after, they sent another message saying they'll only work with me if I'm buying oil from them. Nothing in the house I live in burns oil, I just wanted my a/c fixed to endure a heat wave. But that apparently wasn't a good enough reason. obviously, It's just all about the dollar to this business, and not helping people. If I ever do need to buy fuel oil, I WON'T be calling them.
Tom Hill
To date our relationship with Al's goes back to the time when oil was 89 cents a gallon! NEVER had an issue, responsive and realistic about meeting their commitments to our family. Pricing has also been realistic. I would recommend them highly! Good people too.
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