Downtown Florist

Krista LeBire

I ordered the "Pretty Please" arrangement for an early Mothers day gift. What my mother received was disappointing due to the arrangement being much smaller and having a lot less flowers with a thrown together look. I realize it's a busy time of year for florists but I also expected the arrangement I ordered.

Patricia Wells

We are a family run business celebrating 15 years in business! We take great pride and are passionate in serving the Massena area with the freshest flowers! We would like to thank our customers for their longtime support! These comments are very unfortunate because it definatly does not reflect our business. I do not agree with posting personal information regarding a death and using it to satisfy your personal vandeta. We handle sympathy on a daily basis with the upmost respect for the family. We do have rules because of our rural area and must abide by them. We require a phone number for all deliveries and yes we do have delivery area boundaries and timing constraints.

Heather Bearor

I would definitely order from these florists again. I'm not from Massena and our cousin had just had a baby. I placed the order the same day they were delivered. They told me they would be delivered to her home in a couple of hours and they did just that. They were friendly and professional. The flowers were absolutely beautiful. They looked exactly like they did online. Thank you all so much again!

Heather Viers

On Sunday evening I placed an order for an arrangement of flowers to be delivered to a friend who had just delivered a sleeping angel baby and was holding a service for her daughter at her home. On Monday morning, I received a call from this florist saying they would not deliver the arrangement unless I could provide the grieving mother's phone number so they could call before they drove to her home. Not wanting to burden the mother further, I refused, and so the florist cancelled the order because, they said, it was too inconvenient to drive a half hour out of their way for this delivery, despite the address being within their delivery area. I believe I owe Downtown Florist an apology, because they are exactly right. Inconvenient is precisely the word to describe this situation. I am certain that when the doctor saw that the baby on the ultrasound had only half a heart, he thought, "oh man, this is going to be inconvenient. I have another appointment to get to." And when the expectant mother called everyone who wanted to know the sex, she probably said "it's a girl! And also, I have some inconvenient news." When she told her husband, I'm guessing his first thought was "well this is super inconvenient. I'm going to have to take time off work and get someone to feed the dog while we stay at the hospital to deliver my dead child." And you would think after experiencing such inconvenience themselves, the parents would have been more considerate of not inconveniencing others. Why hold the service at their home? It's super inconvenient for things like flower delivery and it's not like the baby ever got to sleep in the nursery her parents were preparing. And why hold the service on a Monday, because orders for these sorts of things probably back up over the weekend. It would have been way more convenient if the baby had come on a slower day for flowers. I feel like I should say I'm sorry to Downtown Florist because asking them to make the inconvenient 30 minute drive was completely unreasonable of me. After all, why drive longer than the baby girl even lived? And I understand that the flower arrangement itself was also inconvenient. See, there aren't any flowers for baby funerals on the website, I guess because baby funerals are generally too inconvenient to send flowers to, so it was definitely totally out of line that I expected the florist to take some extra time with these particular flowers to make sure they were appropriate for the occasion. Again, a major inconvenience. So, I'm sorry to Downtown Florist. If I ever have need to send flowers in upstate New York, I will certainly make sure I do not inconvenience this florist with my business. I truly pray no one at this flower shop ever experiences the inconvenience of losing a child.