Homewood Suites by Hilton Manchester/Airport

JJ Johnson (JJs2Cents Vlog)

We stayed for about 7 weeks. They cleaned the room completely 1 time in that whole period. Additionally they changed the sheets on the beds two other times. The cleaning staff did not perform even close to expectations. We have stayed at Hilton brand hotels for over two decades and this was the worst experience yet because of the lack of professional and reliable cleaning staff. Lastly, the back stairwell stunk awfully almost the whole time we were there. It smelled as though someone was smoking blunts in it daily. They attempted to open the doors and clean it a couple times but it consistently smelled awful. The front desk staff was completely apathetic and unresponsive. They were polite. But never really followed through with any level of customer care or appreciation. Also the management staff or whoever runs the credit card authorizations repeatedly (more than 10 times) ran nearly 3 times the authorizations that were required for the week. This had the effect of tying up the available credit on my business expense travel card. I contacted the management staff about this 4 times and it was never fixed. Unfortunately I cannot recommend staying at this hotel. I know I certainly will not ever stay there again. Additionally, the hotel parking is not friendly for oversized vehicles or vehicles with trailers. If you are hauling a trailer you will likely have to disconnect the trailer and park your vehicle next to it. Otherwise you will take up multiple spots which will likely cause someone to not have a spot because the lot is so small. Furthermore, the bathroom shower rod was broken and barely hanging on the wall and the shower curtain was all moldy and nasty. In the two decades of staying with Hilton brand hotels I have never once had any of these issues or written a bad review. But this experience required someone to say something because the upper level management needs to know what is going on so that it can be fixed. It felt like we were staying in a very low quality road side motel not a hotel that charges two hundred dollars per night.

Cheryle Lessard

We loved our suite but would not stay again. We were on 3rd floor parts of walls and all carpet in hallway were dirty. Pool was dirty. Breakfast area where food was displayed is way too small for this size hotel. Hot foods were not great. Had to wait for restock of cups and plates more than one time. One of the elevators smelled so bad everyone getting on or off said the same thing. Grandson loved the basketball hoop. Hotel is close to many places. We have stayed at many Hampton Inns/Hiltons we have never experienced being disappointed it's one of the hotel chains we use so we know it is a nice stay but not this one.

Ashley Lundberg

Catfished again by someone who must have taken the hotel photos 10 years ago. The room looks very little like the pictures. The couch is stained so bad that I won't even sit on it. Chunks of wood missing from the dressers, end tables, desk etc. The room smells like wet dog and the carpet is absolutely filthy. My once white socks are literally black. I gave 3 stars, because the price is great. Also, know that you will hear planes (very loud and clear) all day and night, which I expected, but others might not think about. The kitchen is dirty, dirty dishes in the dishwasher (fridge is very clean though). The bed is awful, very very uncomfortable but the pillows are nice and linens are clean. In summary, do not expect to find what you saw in the photos. They are supposedly under renovation, so hopefully this will change eventually, but I would never stay here again. You definitely get what you pay for here, and to some people I'm sure this is fine, but just don't expect luxury or an updated space. I called the front desk to let them know about the couch stains and they basically said, yea we know, but nothing we can do about it and noted it on my room account. Not their fault, they were very nice.

Mallory Reilly

I'll get right to it, the pool was disgusting! Kids were etching their names in the buildup of grime on the walls of the pool. I avoided the shower in my room for the same reason, filthy and grimy. The room was better, only found minor inconveniences. But for cleanliness, this hotel has some work to do!!