Address: 3250 Cassopolis St, Elkhart, IN 46514, USA
Phone: +15742625409
Sunday: 10AM–10PM
Monday: 10AM–10PM
Tuesday: 10AM–10PM
Wednesday: 10AM–10PM
Thursday: 10AM–10PM
Friday: 10AM–10PM
Saturday: 10AM–10PM
Donna Wheeler
The service & food was fantastic. I even had fun taking a photo 📸 outside.
Essince RoyalHeirEnt
I want to commend the manager for maintaining professionalism with arguably the nastiest old man I've seen (and I've worked retail and service for years). The guy ordered the wrong thing and went off on the manager, cussing him out, name calling, told him he hopes he burns in hell, etc etc. Our food came quickly and correctly, and it tasted great. Haven't been to an S&S in years. The staff was all kind to that idiot. I respect it. Will come back if I'm in the area again.
David Harrison
Was in line at 11:45 PM store says they close at 12:00 AM I was the 3rd vehicle in a line of 6 at the drive-through, at 11:54 without taking any orders and telling us to hold on they walked outside turned off the lights and said they were closed "sorry". I have eaten at a lot of steak and shakes around this country as I travel with my job and they have always been on the higher end of fast food and stayed open till the last customer was served. I do not recommend this place at all.
Maria J. Parker
Manager needs to be retrained on customer service. If you accidentally delete or lose an order... fine... but don't keep serving others before you make this mistake right. Over 30 minutes we waited while our other party members ate. We heard comments from the staff about them not wanting to serve us as soon as we walked it. Awful customer service. Go somewhere else. Food.... meh. If I could I would give it 0 stars. Contacting the Corporate Office.
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Agree service is the worst no matter how many people are seated .. I've went in one time and there was 3 people seated n was told itd b 30 mins before we could even order
My guess is that its a lack of demand. If there were enough people coming there , they would stay open , I would think.
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