Five Guys

Mikaela Benoit

5 guys used to be so great now the last couple orders for take out from the Stoneham location have been so disappointing. Half the order is always wrong and the burgers are just blah. I miss the days of delishness when ordering my heart attack burger was worth every bite of guilt. Just got home with tonight's order and again the order is completely incorrect and the burger is dry like it has been hanging out all afternoon. One bacon cheeseburger was just supposed to be as simple as just ketchup. For all you parents, I am sure you can imagine the melt down that follows when a kids cheeseburger has onions instead of bacon...and no ketchup...😬

Lia Scharaffa

Rudest and meanest employees ever encountered, no manager on duty on a Saturday evening. I was picking up 2 orders for a food delivery gig. I believe there were 3 young men and a young girl working. I gave the employees the names of the orders, and they said they were working on them. The oldest of the men immediately went and made the shake for one of the orders; I smiled and thanked him, and waited patiently for the rest of the orders. After about ten minutes, I noticed they were all standing around and didn't seem very busy so I politely asked one of the young men - tall, glasses, long hair in ponytail - if my orders were almost ready. He kept mumbling something quietly, and I just kept saying, "I'm sorry I can't hear you." This seemed to annoy him, as he rolled his eyes and walked away. I told him he was being rude. Then he kept saying, "I don't know what else to do for you." I honestly didn't know what he meant by this because I couldn't hear anything he said before that. Then he said something like, "If you don't want to wait then just leave." I said that I just wanted to know how much longer it was going to take. He still refused to answer. At that point, none of the employees would even acknowledge me. I was not even sure if I was going to get the orders. I went over and waited quietly by the shake that had been sitting there for 10 minutes. A shorter, dark haired young man with thick eyebrows came over and asked me how long the shake had been sitting there. I told him it had been made 10 minutes earlier when I first arrived. He took the shake and dumped it in the trash and proceeded to make another one. I asked him why they were all so angry with me, and why they were being so rude. I said I had worked in the restaurant business for 15 years ago and i would have never had treated patrons that way. He said, "if you worked in the restaurant business before you should understand that we're busy." I never, at any point, complained about my food taking too long. I simply tried to inquire about when it would be ready. Again, he ignored me and walked away. I no longer felt comfortable in the establishment so I walked out. As I walked out, the young men cheered. I had to call my gig support to report the incident. My car happened to be parked right in from of the restaurant, so the employees could see me clearly out the window. As I was talking on the phone, they started to taunt me, wave at me sarcastically, and point and laugh. The shorter, dark haired boy with thick eyebrows held his drink up to me as if to toast me, as he walked to the restroom. These boys had absolutely no supervision, were abusing customers, and behaving like they were in a fraternity house. And worstly, the orders had to be cancelled and 2 paying customers did not receive their meals that evening. I will never patronise or deliver for a five guys ever again.

jeff Kirk

Screwed up my hole order, i didn't want ketchup or onions on my double bacon cheese burger and wanted a small cajun frie and didn't get that. The quality of the food was what I wanted. I sure wished i had those Cajun fries!

Adriana Green

Very awful experience tonight. Lady at the front was extremely rude. Did not even offer straws for the shakes. Bag was disheveled with fries all over. Food was late and we watched other people retrieve their orders. My first and last time at this experience. Learn to be kind to your customers.