Hilltop Inn

Category: Hotel

Address: 3472 Airport Rd, Berlin, VT 05602, USA

Phone: +18022295766

Reviews

Elizabeth Semenov

Jan 4, 2022

I have never been to a hotel this horrible and disgusting and I don’t think I’ll ever find one this bad again. The second we walked in the front door, the smell of cigarettes was impossible to ignore. The whole place was in disrepair and my friends and I felt uncomfortable with the people staring at us and hanging around the lobby. To get to our room, we had walked through the very long, dark, and dirty hallways up to the second floor. Dog food was everywhere, unknown stains were on every carpet, and every hall had a different bad smell. My friends and I had booked two rooms and when we walked into one, the lights flickered on and revealed an out of date, dirty, and unwelcoming hotel room. There were cigarette burns on the carpet, black mold in the tub, and signs of bed bugs on the pillows. The other room had what looked like blood stains on the bed sheets, more cigarette burns on the carpets, and what looked like throw up stains on the floor. We booked this place online in desperation after being stranded in the area and didn’t realize how bad it would be once we got there. We were literally concerned for our safety. Please never come here if you want to feel comfortable or safe on your trip.

Danielle Triceri

Oct 3, 2021

The worst place I’ve ever booked! Never checked in and out of anywhere so fast! Walking in the front door it reaked of cigarette smoke, mildew and mold. Desk attendant had a stained shirt and food crumbs. Broken curtains, burn marks on comforter. Blood stains on the headboard. Absolutely nothing like the photos! Disgusting!

Louella Luz

Aug 22, 2021

I was taking my child to college In this hotel was the only one available. I Made reservations on 8/21. Got their around 7:30pm the inn look run down but not bad from The outside. Walked up the stairs to our room and the hallway and stairs are discussing. Walk in the room only one light bulb in the room and then went to the bathroom and In the light socket was a cockroach. I don't complain about a lot but no way I was staying there. Went to the front desk and told them what happen and they refunded my full amount no questions asked. How can they still be opened. DO NOT STAY HERE.

Josh “Juggernautjmd” Dion

Aug 21, 2021

Avoid this place at all costs. Pay an extra 100 and go another hotel or inn nearby. Mold in bathroom was horrifying. Walked into our room which was the filthiest hotel room I have ever seen. Dead bugs all over the floor. Not vacuumed. Stains on bed sheets and comforter. Cigarette burns in carpets. We got a refund after viewing the room and left thankfully. This place should be shut down. Beware.

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Questions & Answers

HOw do I contact this unit? Phone and e-mail are not answering and I was overcharged in my credit card and I need reimbursement. I ve sent lots of messages, tried to call several times but there is no answer.. Very sad about this.

Marisa Ferrari | Aug 10, 2020
Anvar Aliev | Aug 11, 2020

They do have a website, I think it's just hilltopinn.com though you better off just calling your credit card company to get that charge disputed. They are not known for their customer service unfortunately.

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If economic services places you there they will not allow the breakfast unless you pay 10 per person and allowed 1 hour for the pool even though the economic services pay more than normal people

Joan Amell | Aug 11, 2019
misty burns | Aug 12, 2019

The pool is not closed for the winter I just went swimming there today they are open until 9pm

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Do you have smoking rooms

Stephen Grozik | Aug 11, 2018
Julianna R | Aug 12, 2018

They did when we stayed, they don't keep the place squeaky clean like normal hotels and its one of those older hotels I (used to) absolutely love from childhood. Fair warning, carpet in the common areas smells like urine and moldy coffee, guests spill and carpet was past the point where cleaning would work when we were there, seemed like they stopped trying to spot clean hallway spills so their odor was strong bad. The room wasn't well Maintained or clean, either. I don't know when bedspreads get cleaned, but its not often enough, the grime was palpable on the fabric (but hey the sheets were clean!! lmao). I was not comfortable there and won't stay again until the next owner or renovations. My partner smokes but would rather haul out of any normal clean non-smoking hotel and go outside rather than stay inside this filthy place again.

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