Home Outlet Plymouth, MA

ites usado e novos

Very helpful staff, and good products at great prices. Manager and the employer is very nice people

Bob Smith

Knowledgeable staff, no over-friendly or pushy salespeople, manly atmosphere, no b.s. given or tolerated. Quality products, great prices. They offer Military discount. Highly recommended for a do-it-yourselfer.

Denielle Boisvert

I will never purchase another thing from this store. Ordered a window gave the exact measurements to the manager and the window came in 6 weeks later with the incorrect measurements he reversed the height and width. I have my original paperwork I handed the manager who was the actual salesperson ordering the window for me and it has the correct dimensions for the window. The print out receipt had no H for height or W for width indications on it so he told me I should have known that W is before H. Which is not universal when looking at measurements for anything else. This mistake on the company’s behalf has delayed the closing and sale of my home. The manager basically said oh well there is nothing I can do for you you will need to order another window and wait another 6 weeks.

Mary Beth Mccluskey

We have spent a little over $7300.00 at this store in rhe last 4 months. We ordered "the best quality" kitchen cabinets (which happened to be the most expensive) according to the store manager Charles Macomber. We picked them up pre assembled wrapped in cardboard, upon opening we realized that we had a number of dings on some doors and that we recieved a wrong size cabinet. Things happen, I loaded everything up and went to the store. I have never experienced such humiliating behaviour from a store manager in my life. I was told that his staff was "perfect" repeatedly and that their work was "perfect always". He then, getting louder said that he did not order the wrong cabinet, although it was him I sat with in the design of the.kitchen,the correct cabinet was ordered but the wrong size came, and I had all the paperwork with me to prove it. I asked him if I basically had to eat the cost, his reply yes. He was yelling at me and was intimidating me to wanted the point that I wanted my my son in law to talk to him so.i called him, at this point I was so upset my throat started closing , when my s-i-l answered the phone I said "i am going into a ptsd attack" you need to talk to the manager. With that the manager threw papers in front of me and took off. I had to go look for him and asked if he could explain what they were..he immediately started yelling at me that I shouldn't joke about ptsd and that his family members have it..?? I said do you doubt me and he replied yes. I told him when you have been beaten down by a man over and over you tend to aquire it. He told me to call my husband he wasn't dealing with me, I asked is it because I am a woman and he said what do you think. I tried to.put him on speaker phone but was so distraught i hung the phone up instead.My daughter immediatly called me back as they, my husband daughter and son in law heard the whole thing on their speaker phone. . She could hear the torrent I was going threw and old me she knew i was having an attack and to leave the store, they were on their way.I could go on but I am thinking you get the idea.i left the store and was on the pavement outside and had a very bad panic attack, on their property with no help, my daughter had called me . My husband and daughter had to come to get me and they went inside to straighten things out..immediatly the manager said if you have come in here to yell I can yell a hell of a lot louder. The incident ended when the manager threw the paperwork on one of his employees desks and told him to deal with it. It took 5 minutes to accomplish the simple issues we had regarding the items. I will never shop there again I urge anyone who considers going there to boycott it especially women until the present manager is removed. I placed a call to the vice president of operations, he listened, apologized and assured me it would be followed up with. I recieved a phone call later by a local member of management. He also apologized and is going to follow up with and call me afterwards.I am hoping this man is never ever put in a position where he needs to interact with customers.