Staples

Judy King-Borowy

Needed something printed and couldn’t quite figure it out - thank you to Anissa/Annisa for helping my daughter and I! She was patient, competent and very kind - we are very appreciative for her helpfulness and professionalism- Thank you, Anissa!!

S Kezer

This is my third visit in two weeks to this location. I used to visit the Staples in Worcester, but it has closed and this is the closest location for me. This is not a complaint about customer service. I have always been treated in a courteous manner. This is a logistical complaint. Every time I come in purchase some ink for my computer, the shelves are bare and I am told to come back the day after “ the truck” arrives. I realize that we are in the midst of a global pandemic, and many people are working from home. Perhaps you should consider ordering more ink than normal? Perhaps double or triple the order? Since it evidently sells out so quickly, I don’t think it will languish on your shelves and go to waste. When I last was unable to make a purchase from your store, I used the online ordering service and had it delivered to my home. I needed the ink immediately, but I was able to borrow some from a friend at the last minute. I spoke with a customer service representative to confirm the date of delivery, and mentioned that the store was sold out, again. I was assured that there is no shortage of ink in the warehouses that would prohibit you from ordering more ink to meet demand. During my last visit , a gentleman in front of me had the same problem with lack of ink supply, and he furiously told the associate that he has wasted his time and gas for nothing. He said he would shop elsewhere from now on. I fear you may loose a good number of customers if you are unable to provide a significant supply of the items you state are available in your store. People hate to have their time wasted. Thank you for your attention in this matter.

David Jele

Terrible customer service. Ashley T in the print center was extremely rude when I asked her why the copying machine was giving me errors. Instead of resolving my issue she walked off and shouted "we don't refund for customer errors." I had not at any point asked for a refund, all I wanted was to make sure my copies came out correctly. There is no way that any store associate,especially a supervisor, should conduct themselves in such an unprofessional and unbecoming manner. Definitely the last time I do any business at staples.

jakibros

Ever since Staples converted to limited in stock supply vs on line ordering, they have gone down hill in service and quality. Trying to call a store to see if they have items in stock is a joke. Elevator music for 45 minutes and no one still picks up the line. Will NEVER shop at staples again. At least Amazon is dependable.