Kinney Drugs

MrRino67

Ashley was fantastic, answer all questions. Very professional.

Simking

I've been using this location for years to fill my percriptions. The service is gotten worse, the pharmacy staff is short,curt borderline rude, on more that one occasion they did not refill a script and refused to tell me.so after waiting hours I'm told it wasn't filled, They need a pre-authorization the doctor already called it in, rather then tell me they overlooked it they lied and said the doctor didn't call it in. On another visit for another medication, once again hours of waiting again to find out it wasn't filled no notification same story I called the doctor and again the called in to get the pre authorization I waited three hours went back nothing then once again they lied and said oh it JUST came in 2 min ago..no it didn't its been three hours,so then they say it will be another hour.. I cannot go back until tomorrow so another day without needed meds, I've complained before about the lack of notification and lack of empathy,they just don't seem to care. I like professional looking people and right now it looks like a circus crew, I'm not impressed and will be choosing another place after the third time I'm done.

Bruce Megarr

I've been with this pharmacy since 2019 and find myself frustrated with almost every visit to their pharmacy. In the last 6 visits, they've either not had the medication I needed or simply forgot to include it in my order. Note that I get my refills through their website so there should be absolutely ZERO confusion. The least they can do is call or email me that there is a problem or a delay, but... NO... they don't. Also note that my prescriptions are the most regularly prescribed out there. Nope... Forgotten or none in stock and NO communication telling me of the problem. On the positive side, the website is OK. You can easily refill your prescriptions. Don't ask me what they do with the order once it's made, but the website is OK.. Also, their window help (I use the drive-thru) is surly, sometimes rude and curt. Never a smile, never a hello. They also look the part. I rarely take exception to retail sales help - it's a rough, thankless job - but these 'folks' go above and beyond the normal pale of being just annoying and I feel their shoddy performance needs to be outed. I previously used 'another' pharmacy. Never a problem.. Always courteous.. Here..... problems from one end of the spectrum to the other. Wish I had better news. ~EDIT~ It's now Nov. 2021 and I must say performance has picked up. There appears to be new customer service staff in the pharmacy who actually seem happy to be there, and are prompt and professional. They still fail to notify me that a requested refill made on their website was not included (I've learned to look in the bag before leaving), but once asked, they check my account and claim they've faxed my doc and requested an increase to the number of refills. On talking to my doctor's office, they claim the get lots of such requests and, apparently, some slip through the cracks and are not addressed. Believable, given this COVID world we're living in. So I make the requests directly to my Doc's office and they notify the pharmacy. SUGGESTION: Kinney... Do not allow a customer to request a refill on your website if those refills have expired/been used. Just a thought, and thanks for getting your act together over there.

Geoff

I had expected over a 24 hour period that my script would be ready, when I got there the and gave the woman my information she informed me it hadn't been filled yet. I told her my doctor sent it in 24 hours ago. She rudely told me they use an automated system and that they were backed up. Not my greatest experience there, if you're so backed up hire additional people.