Rail Trail Bike & Kayak Shop

Tim Allaway

Do NOT rent from this place. The location is great but the customer service is horrible. We rented yesterday and my wife had a bike that was malfunctioning after a few miles. When we returned the bike, we asked about some form of credit due to the bike's condition and the kid behind the counter (Micheal) was very rude and just pointed to a "No Refund" sign and actually used profanity as we were leaving. When I called the owner (Dan), to share my poor experience and how the kid spoke to us, he was equally rude and hung up the phone as I was attempting to explain. I am sure there are other bike rental shops in town that actually care about your business so I encourage anyone that values being treated with respect to give them your money.

Stephanie Finnegan

So fun! We really enjoyed our fall bike ride as a family. We got local advice at the shop for lunch stops on the trail and was delicious for our party of 8.

KGQ NYC

Overall a good experience. The bikes are in very good condition and ride very nicely. Our only complaint about the bikes is the seats are awful. So uncomfortable! There are plenty of comfortable seats out there (even on CitiBikes!) so there’s no excuse for rock hard seats. There were also no baskets which surprised me because baskets are almost always available (for a price). Keep in mind: parents carry a lot of essential stuff, even on bike rides, so baskets are necessary. The price is $25 for 3 hours and the location is perfect because it is right on the Rail Trail so no need to ride on any busy roads to get there. For tourists and those not familiar with the Rail Trail: the trail is very nice but narrow. Riding side-by-side is not practical and there are many spots along the way that intersect with roads so be cautious, especially with children, when approaching those intersections.

Kham Inthirath

Easy on and off in Brewster for Rail Trail bike path. You can park in the parking lot for the day and then just jump onto the path. They were very accommodating. We were able to rent the bikes for the whole day and then locked it up at the shop because we had to go home to pick something up and came back later to ride our bikes. My kids got a little tired so then we added the attachment trailer. Again very accommodating and the service was amazing for them to make this additional upgrade to our bike.