Chase Bank

Valerie Garza

Martin Ramos does not value customers, or their time. I was told that my time is less important than other customers that may walk in. Went in today, the only day I could due to work, to change my name. The teller said she could do it at the window because "it doesn't take that long," but her "manager" said not to. Talked to a banker named Martin Ramos. He tells me there is no manager there today. Strange... So turns out Martin Ramos simply told the teller not to do it because he doesn't want the line to get long. Basically telling me that serving my banking needs is less important than anyone else that walks in. Complained to corporate about Martin Ramos, nothing will probably happen, looks like the manager and Martin are related (same last name, nepotism much?)

VICTORIA ARROYO

I came to open a new account & they said they couldn't help me because I didn't have an appt. There was not a single person in line or waiting to speak with a specialist. It was a Saturday morning and all the employees seemed to be free and available. Horrible customer service here. I went to another bank instead.

Byron Hurst

All I wanted to do was deposit a check that was going into a non-profit account. When I got in line, the people behind the counter looked directly at me. I knew I was going to have problems. I had my id, account number, and check ready, she said they couldn’t deposit it, because one word was added to the end of the name of the non-profit (scholarship) “really!” So I drove out of my way to a different Chase Bank with the same information and was able to deposit the check with no problems. So I ask, what was different?

Gio Ramlogan

This bank has POOR CUSTOMER SERVICE. I signed in to see a banker and waited 1 hour. When I finally saw someone one they said sorry, I can't help you with a business account come back another day. They had others waiting for business accounts as well and never said anything to all the people. They WASTED over hour and a half total time. Then the manager would not even speak to me on this matter. Fire them ALL!!!