BMW of Vista

Kat Sokol

The floor customer service was ok. They had a cool app that you can approve the work done but the app link broke and I wasn’t able to approve the work to be completed. I had to call to get a tech to approve the work and kept getting forwarded to a different tech and could not reach my service advisor. They were out due to being under the weather but we never got notification. I wouldn’t be upset if I knew that was the case and that the work was transferred to another tech. I had a rent a car for the week and used up almost all of the days with no progress made on the car. After the eighth call I got in touch with the manager Tim but feel that it was unprofessional and he did not seem concerned about the delay in customer service. I’ve worked with BMW myself and took great pride in what we do in providing excellent customer service. I explained that I would like the car to be finished that evening if it was possible and he stated that due to it being 1600 they would get to it the next day. I have stayed hours past my shift at BMW to help out customers who I knew needed their cars to be finished and were expecting great customer service from a luxury car brand. I really feel that BMW dropped the ball on this one and I was disappointed. I took my car back to my regular shop to finish the rest of the maintenance and now have to extend my rent a car another few days.

Ryan Frazer

My experience at the BMW of Vista was one of the best experiences I have had in buying a car. I walked into the dealership and was greeted right away. My salesman Alex was very knowledgeable and LISTENED to everything I asked about. I hate the back and forth most dealerships make you do but I did not have to do that here. I was able to layout what I wanted and they presented what they were able to do. In a matter of 20 minutes we had come to an agreement that I really liked and I was on my way to sign paperwork. I was very appreciative to everyone here as they were considerate of my time and respected the things I requested. I absolutely would recommend buying from here, it was a very PLEASANT experience and fast!

Carolyn Pegram/Volk

Tyler was great! It was a Saturday and super busy but we were still out in reasonable time. I got a great price on my trade in as well! Everyone was friendly and helpful. Highly recommend BMW of Vista 👍🏼

Cristian Martinez

Janette in sales was awesome! Made the experience of buying my first BMW amazing and easy! She was the only one that came and greet us at the lot when we were browsing for a new car, I would definitely recommend BMW of vista :D