St. Louis Bread Co.

Mark Waddell

I thought it was a simple order that they couldn’t mess up. I ordered chicken noodle soup with a French baguette. I specifically reiterated that I wanted a French baguette. As is so common with Panera in my experience, they didn’t include the baguette. They did, however, give me a knife with which to eat my soup. Thanks, Panera! It’s that commitment to customer satisfaction that keeps us looking for other places to eat lunch. The new restaurant sure looks spiffy. Too bad the food is so average and the service is so awful.

Debbie Wilson

The manager told us this is a prototype store 14646 Manchester rd. I did not have a good experience. I much preferred the old location in the strip center. The new store was out of summer fruit cups, yogurt parfait cups, muffin tops. The dining room is small and crowded. The patio is much smaller than other locations. The clerk told us they were out of stock because the truck comes tomorrow. I know Panera bread can do much better than this. I do not like your prototype location at 14646 Manchester rd

Garett Jeffries

I ordered online today for “Rapid Pickup”. Unfortunately the shelf was empty so I stood awkwardly by the soda machine thinking it was not actually ready yet. I saw my bag was labeled and checked by one of the employees but was just sitting there in the kitchen prep area. There were three Panera employees who just looked at the bag and never moved it to the “Rapid Pickup” shelf. I just wish people cared about their job performance and were helpful towards customers. I shouldn’t have to wait in store when you have a “Rapid Pickup” option. Your freshly constructed location and interior designed cafe’ means nothing if your customer service is terrible! #Bye

S SUMMERS (ShazZy B MonKz)

Cool location. Definitely fast friendly service. Ricky was great to work with and I didn't have to wait long to get what I needed. Plenty of parking and even though there was a crowd I was able to get in and out with ease.