Somerset Apartments

ashley salgado

Been living here for almost 3 months. So far they have been very attentive. The maintenance guys are very helpful and respectful. They all make sure they answer all my questions and needs before finishing up the maintenance request. They all need a raise for sure!

Roy Fann

Utterly Disappointed. This management has failed to deliver on many things that I would not want to trust anymore. There are a few things I would like to point out. 1. When we first moved into Somerset, a very helpful and responsive leasing agent, Kevin Le treated us well. He informed us that the leasing office can receive packages for us, should there be any packages require attention while we are out of the house. Turns out the management lady that is located in the office (walk in and to the right) denied all claims and said the leasing office would never take any packages. Great, I found that out the hard way, lost my package. 2. If you have more than one car in your household, think twice, no, think THREE times before moving to Somerset. Each unit is only assigned one space for the garage. I expressed my concern and Kevin was kind enough to accommodate me to communicate with another tenant, who can’t park her car inside the garage since it is a pickup truck. Two months later, the tenant moved out, and I wanted to discuss potential spaces that other tenants may be willing to transfer to me and receive a payment from me instead, since there is a lot of unused spaces in the row of garages, and some residents even taking up two spaces to place their tools and non-operational vehicles. The same management lady in the office (walk in and to the right) simply said “no” and refuses to provide any assistance. This is how you treat tenants that have signed a 9-month contract, expecting me to accept everything? 3. Fine, no additional garage space available, how about outdoor parking! Somerset has announced to all residents that they are working on a Reserved parking system, effective September 1st. I immediately signed up and I’ve regularly checked in with them to inquire about the progress. I was informed by a wonderful female agent that I’m the 13th on the list, with 14 spots available, I double-checked with them over the phone to ensure I would have A SPACE when the time comes around. Guess how long it takes them to set up the parking system? A FULL month later, October 6th, they are finally calling the residents on the waiting list to go over the contract. I waited patiently for their phone call, thinking it must be their usual slow pace, until Saturday October 9th, I decided to go over to the leasing office and ask in person. NOW THEY TOLD ME I AM THE 14TH IN LINE WITH 13 SPACES AVAILABLE. Again, is this how you treat your residents, given your delays, and failed promises? I have been patiently waiting for a MONTH to hear “sorry, you can’t have a space”? I could have been searching for an underground garage and store my car in the meanwhile. NON-COMMUNICATIVE, REFUSING TO PROVIDE ASSISTANCE, and INCOMPETENT TO DELIVER PROMISES. That’s how I would summarize this joke of a management or even their entire managing company. I am gathering phone evidence for their promise for records, and will not hesitate to go further, given I am being ignored, mistreated or even discriminated against for a matter as simple as a parking space. Speechless. Disappointed.

Angel Banuelos

Somerset in Garfield are gorgeous apartments! They are a pet friendly community but don't accept bull dogs. I would of love to live here but I need to look elsewhere. The floor plans are cleverly design making the apartment look like houses. Luigi in the office was very kind and polite, greeted me and offered a drink and chocolates. He showed me around and went over the application. He is a great sales man! I really appreciated the service.

Oscar Urquieta

Somerset Apartments is very scenic and beautiful community. The surrounding trees and landscaping make this property look like a garden. The office administrators are welcoming and friendly. They are very professional and will spend the time going over any questions. In my opinion they are the pinnacle of great customer service I was interested in a three-bedroom sadly they only offer one or two bedrooms. The floorplan is well design and the kitchen is family friendly.