Verizon

Corie Grey

We went in to switch from T-Mobile and Sam was SO helpful and amazing. He checked coverage for us as that was our main issue. He was so great with our daughter as well. She is 4 and sits sort of well but he was patient and made conversation with her. He explained all the activation fees and other charges that our first bill would have and told us how long it would be for bill credits. He informed us of the taxes as well and gave us an estimate of what the first bill would be so we weren't blind sided. A lot of customers get angry being blind sided by all the things Sam I formed us of. He helped us with the promotions so we got the most from switching. He was the best rep I have had at a big company phone store an I have tried them all, even Verizon. But I have left companies because of reps. Everything you would want walking in not knowing charges and changes for customers that would be coming from prepaid to post paid.

aaron larson

Double check your order and Bill before you leave. Been 3 months and still trying to get my Bill corrected.

Kelli Britt

I went in to have help with a partial payment on an account, the person that handled my transaction double charged my credit card. Accidents happen, but when I went in to ask that they credit the double charge I was told they would handle it. A week later, still no credit on my credit card, so stop back in, I am then told I have to call a toll-free number and get it handled myself. At the time I'm writing this review I've been listening to their hold music for 25 minutes. Thanks for the customer service.

Joe Morris

Please don't waste your time with theses people we are really thinking about leaving this place not giving them another dime always raises the price then when you have a problem you can't get ahold of them went in to the store to get my time wasted like got nothing solvedWe're sorry you didn't have a great experience with us, Joe. We want to help you as much as we can whenever you visit our store. We're disappointed that we could not resolve your issue last time. Your feedback has been escalated for further review. We appreciate your feedback and hope you visit us again so we can make it up to you.