Insomnia Cookies

Parker Whitaker

They didn’t even have any chocolate chip cookies and today is Mother’s Day.

Ashley I

Ordered for one of my coworkers. Because I was unable to answer the phone because I'm at work, they did not deliver the cookies and returned to the store. When I called to ask what was going on, I was told that someone from the local store would call me and send new cookies out. You cannot directly reach a person at the store which I think is ridiculous. Never received the cookies and can't get a hold of anyone for a refund.

Alexa Davis

Ordered at 10:30pm through the Insomnia website directly and my cookies simply never showed up!! You can’t get in touch with the store. When you call, you’re directed to a call center. I called around 11:10 and was told they only had one driver and he would be out shortly. Called again at 12:45am and was told the store closes in 10 mins and they can’t confirm if my order will get here. Wow, unacceptable. Hire more drivers (maybe start with paying them a living wage and you’ll attract employees, perhaps) or place a limit on deliveries since y’all literally can’t deliver. I did get a refund but sheesh.

Carollia

Great cookies, fast service. The store is very small, it was packed on a Saturday afternoon. They have a vegan chocolate chip cookie which I appreciate. It's gluten free too Only problem I found is that online it says they open at 12 on Saturday when it's actually at 1 pm they open