Value City Furniture

Stacey Farmer

Our sales associate Diana H. was so easy to work with. She initially gave us our space to shop around and was happy to answer any questions we had. She helped explain different options for us and was very patient as I can be a little indecisive. We ended up in the end very happy with our selections and can't wait for our new furniture to be delivered. Thank you Diana!

Kimberly Newell

***** UPDATE 5/15/22 ***** Initial experience at time of purchase: A+ Delivery experience: F- Currently working with the store on a resolution - I'll let you know how it goes. 5/9/22 - We should have come here first! That was the first thing I thought as we purchased our new bedroom set. Diana, our salesperson, made the process a pleasure. Plenty of options, in stock and ready to deliver merchandise, and a super knowledgeable, very personable salesperson, too! Five-star rating is deserved. We’ll definitely be back!

Emmanuel

Excellent service. Worked with Tom for 2 orders. He went above and beyond to get me the best deal possible and even having a single delivery fee for 2 orders. I also canceled one item and no questions asked, I was fully refunded (which was a hassle to do at other furniture stores). Manager and customer service rep also provided a pleasant shopping experience.

Meechie Ward

VCF Store #131. Thousands spent on the Posh dining room set preordered back in June. The delivery service was poor, my chairs were left sitting out on the wet street Whole other pieces were brought in. I asked 3 times to bring them in!! I received damaged pieces on 10/05/21. I Called asap, E-mailed pics & video of the damage;10/07/21 went to store to see a manager & only saw a clerk. Today 10/08/21 Still NO return call from a manager to confirm my exchange, discount or delivery refund!!!I may just cancel my order.