Firestone Complete Auto Care

LaVerne Moseley

Dropped off truck to replace 4 tires which were scheduled for the following day. Work was completed same day within an hour. Extremely satisfied. Manager very professional.

Marissa Mayes

My vehicle would not hold a charge. Prior to having my car towed to this facility I was told that they would have to do a complete diagnostic which included battery check, starter, and alternator due to my car needing to be towed and not holding a charge. They quickly “fixed” my car by the next day. I was informed that the diagnostic was completed and I simply had a bad battery. I paid for my battery and left. I noticed same day that my automatic start light was on when I started my car but assumed just needed to reset. I drove home and parked my car. Due to working remote I do not drive my car, it remained parked for 1 month. When I needed to run an errand my car was completely dead like before. I called the location and asked if my alternator was checked, was told yes. Decided to have my car towed to the dealership. Shockingly my alternator was bad. This was replaced and my batteries were charged. I then called firestone. After consistently being put on hold after explaining my situation to the same person multiple times I was then given a team lead. It was then that I was told that when my car was there they actually did not check my alternator or start but gave a curtsy check which only included battery output…. I was told since I was not charged for a diagnostic there was nothing to be refunded. They did however offer me a battery refund but would have to take back the battery. I essentially paid for a new battery that I did not need all because they were incompetent and did not complete the diagnostic like they said they would. Had they completed the diagnostic it would have shown I needed a new alternator. I am actively disputing the service and I would never recommend this shop to anyone. They’re terrible and horrible customer service

Stephen Dakota

Staff was really nice however it was a long wait (even though I had an appointment)... definitely shows how busy the place can get. No problems with service; was offered a discount due to waiting, happy to oblige. I would suggest coming here really really early (like the moment they open up) to be out within two hours.

Belinda Jones

Everything went very well. Took a little longer than I expected but didn't try to rip you out of your money. Told me exactly what was wrong without adding more on. Very good staff. My car drove better than it has in years. 👍🏾It was worth waiting for.