Hilton Garden Inn St. Charles

Lance Brown

Do not stay at this hotel. I travel a LOT and I’m a Hilton diamond member. This is the worst hotel I’ve stayed at in over 9 years. NONE of the gym equipment works. It is all broken. They gym is extremely small for what I consider Hilton Garden Inn standards. I’ve seen Hampton Inns with bigger facilities. My asked to see the manager about the equipment all being broken I was told she is only there a couple of days a week and when she is there it is only from 9-2. This makes it difficult to have a conversation with her as someone there on a business trip. Additionally, my room smelled. I figured out on the last day of my trip that the AC unit was leaking water into the floor/carpet. I’m fairly certain this was causing mold to grow and creating the smell. I will be in this area for the next 6 weeks. My team will not be staying at this hotel for the remainder of this trip.

Jason Williams

Awesome experience. The hotel was very clean, the breakfast better than expected.

Crystal Jensen

So I dealt with Laurie this morning and McKenna the other day and let me tell you the customer service I received from both have been absolutely amazing! They have made me excited for my upcoming stay. Thank you ladies for your amazing hospitality! Update- I think I have pretty much dealt with almost everyone at the front desk now lol. McKenna, Laurie, Charli, Hanson, Sara (please excuse spelling) they truly make you feel like family here!!! I honestly can't say enough amazing things about this place and the staff here! This will be my new home away from home! (Sorry guys your now earned yourselves a forever guest, your stuck with me lol)

Lani Mergen

The beds r comfortable and the pool is clean however the hot tub was closed and so was the restaurant. Also this is not the place to stay if u are looking for a relaxing weekend. People were loud all night then at 8am housekeeping banged on our door and then opened it while we were sleeping. Housekeeping was really loud in the hallway all morning. Definitely won’t b staying again!