Griffin's Hub Chrysler Jeep Dodge RAM

L. P. Stokes, MBA

The service to my vehicle was great. However, I kept having to take it back because they couldn't get to my vehicle at least twice due to their busy schedule even though I had an appointment. Once all my parts were there, it was hard to make another appointment. I had to keep calling although they were supposed to contact me. I do want to admit that Quinn was really nice and tried to accommodate me the best he could. His customer service is superb.

Christopher

I'm thrilled to write a glowing review about my outstanding experience at Griffin's Hub Chrysler Jeep Dodge Ram located at 5700 S. 27th St. in Milwaukee, WI. The new Ram 2500 I purchased was perfect because of them. The dealership was clean, well-lit, and open at times that made it easy for me to see the vehicles in person. They offered a wide array of vehicle options and I found their online inventory accurately represented the inventory on their lot. There were many vehicles in-stock, and, if necessary, they were flexible to locate a vehicle. Very impressive given the current state of global supply chains! The best part of working with Griffin's Hub was the instant and honest customer service. I spoke directly with the new car sales manager, Alex Aicher, who worked diligently to ensure I found a vehicle configured with everything I needed, everything I wanted, and nothing extraneous. The Ram configuration that best fit my needs needed to be ordered from the factory. Alex thoroughly triple-checked all paperwork to ensure the order was placed correctly the first time. A few days after delivery, he followed up with a courtesy call to make sure the vehicle met my expectations. Alex was the best salesperson I've worked with to date because he stood behind the sale throughout all of our interactions. My questions were answered immediately and he did everything necessary to follow through with a "yes". I gave all 10's across the board for this dealership! This was my first time as a customer at Griffin's Hub and I'll immediately return for my next vehicle. Do yourself a favor and give them a call!

Marisol Lopez

I would have given them a 5 if it wasn’t for me having to make two trips to this dealership. I wanted to buy out my lease if I couldn’t get into a new vehicle. The sales person came off as knowledgeable and genuine but when I couldn’t get into something new he was ready to be done. I had been bounced around with so much misinformation that I was hoping I could just be done with my search for a new vehicle and purchase mine. Rod told me that I could deal directly with the finance company to expedite the lease buyout. The bank and Chrysler Capital told me I had to do this at a dealership. I left to contact a credit union to see if I could pay Chrysler Capital directly and I was told I needed a purchase contract. I only went in there because the finance manager who I spoke to Reuben assured me it could be done but apparently Rod didn’t want to take the time as it wouldn’t have benefited him. I returned to the dealership after a friends husband reached out to another sales person by the name of Virgil Fuller. He apologized that I experienced that and said he could assist me with this. I was literally there for a little less than an hour and the buy out was complete. Virgil is a very professional and down to earth person who works hard to ensure you leave happy. I appreciated the time both Reuben and Virgil took to explain the buyout process and the speediness in doing so. I’d return only to do business with Virgil.

Ruben Garcia

Recently(9/14/21) I went in for an oil change and tire rotation, needless to say the job performed was poor, incomplete and to top it off they caused damage that subsequently led to further damage to my wheel, hub, and bearing. They broke one of the wheel locks and couldn't remove the wheel for the said rotation. They further increased the damage by attempting to drill through the wheel lock and into the stud, eventually leaving the job incomplete and suggested I take the vehicle to the dealer I purchased it from after I declined to incurr any charges to a brand new vehicle that they caused damage to. Today 9/16/21 the dealer in Gurnee,Illinois was able to remove the wheel after about 5 hours of trying to maneuver through the damage Griffin CJDR left behind. Not only is the wheel damaged, but the hub bearing had to be replaced taking a simple tire rotation into a $1,000+ invoice to me at no fault of my own. This was also the first time the wheels were being touched since it came off the lot. To add salt to the wound they didn't tighten down the fasteners on the guard that protects the oil pan area causing it to drop down and scrape down the road. This dealer is a short drive from my home so it's pathetic that I had to drive 45 mins to Illinois to get good service done on my vehicle. The following pictures are the result of poor service and subsequent end result after the fix.