CubeSmart Self Storage

Kathy Santos

Everyone is friendly but the young lady who helped me the several times I have been there is just amazing! She has the best attitude and sense of humor!! She is the best person to have represent your company! She has made my experience in renting a storage unit a pleasurable one! I definitely would recommend you for anyones storage needs

Rob Church

My girlfriend and I rented a unit from Cube Smart after looking at good reviews online and having a great experience with corporate customer service helping me secure a rental. The unit I rented is at the Rancheros Dr location which is an annex from their main location in San Marcos. You cannot check in on site and have to go down the road to the main location. That is not a huge inconvenience, however, the annex was clearly purchased as overflow storage and the units are not the same quality as those at the main location. I rented a 10x15 unit after doing significant due diligence prior to ensure all my belongings would fit. Upon arrival with my movers, it was clear that the unit was too small. We measured the unit and it actually comes in at 9.5x13 feet, which is 26.5 square feet or 18% smaller than advertised. This is more square footage than an entire 5x5 unit! When I reached out to management about these concerns, the manager stated that "sizes are approximate per the lease" and that the best they could do is allow me to move to a larger unit at whatever promotional rate was available at the time. At time of writing, there are no 10x20 units available, and who knows how “approximate” the 10x20 size would turn out to be. I am very disappointed that all of my belongings will not fit in the unit due to the misrepresentation of the size of the unit and that I will now need to hire movers again to move to a larger unit, which will not be with this company.

Garrett Gilliam

Rats found in storage unit there are little to no insulation to keep bugs and rodents out of your stuff. So if you plan to store anything you actually care about please consider that aspect. Also if you try to check out, make sure you do that during their bisuness hours. I was one minute late had to call the help line and was on hold for 30 minutes and when I finally got a temp code to let me out of their. The guy who was on site walked out of the door I banged on and threatened to evict me for putting my code in a minute late to check out. He was just mad because someone ruined his paid nap time. I highly don't recommend this location unless you HAVE to use it.

DuraCon Inc. DuraCon Inc

The leasing process is efficient as well as the call center. Everyone I encountered was very friendly. The main office in escondido is very clean and well maintained, unfortunately the San Marcos property is exactly opposite ! The property is filthy and neglected! The unit I rented wasn’t even swept out , spider webs everywhere, dust and dirt inside leaving it up to me to clean it out to take possession. The property in general has no attendant on site and it appears that way ! The entire property needs to be pressure washed ! CubeSmart gets a 3 star , I’m not impressed !