Holiday Inn Resort Wilmington E-Wrightsville Beach, an IHG Hotel

Sarah Price

Let me start by saying I wish I could give this hotel 10 stars for service - they went above and beyond to make our stay exceptional! We drive a semi-truck, which they were extremely helpful in assisting us with parking. They let us check-in 6 hours early and even though our room wasn't ready, allowed us access to everything at the "resort" while we waited. The bell staff were by far the best I've ever experienced. They were very friendly, offered helpful suggestions, and went out of their way to make our stay perfect. The shuttle driver even took us to a shopping center outside their normal area because he "really wasn't that busy". 😊 The restaurant, bar and coffee shop all had delicious food/drinks with friendly, knowledgeable, and accommodating servers. The hotel has a beautiful view of the ocean on one side and the city on the other. There is a gorgeous pool area, spacious deck, and direct beach access. They offer chairs and umbrellas for rent to use on the beach, and lounge chairs and hammocks for free use on the property. The room was clean, comfortable, and modern with a private balcony. They also have laundry services, covered parking, outdoor dining, and an event counter. This is probably the best stay I have EVER experienced!! Well worth every penny!!

Sandy Dorman

We enjoyed our stay at the hotel, but there were some important details left off of the website. The room was comfortable and what we expected. - Rooms are not serviced unless you will be there for more than 5 days. - The poolside bar and grill is not open. - There's ongoing construction and construction noise. I'm not sure why they chose to do this construction during the busy summer months, but there are complimentary ear plugs.

SANDRA ROSE

We were super excited to visit this resort due to the amenities listed on the website and paid substantially more than usual for lodging for the upgraded experience. However, none of the amenities we were expecting were available due to contruction. I know renovations are sometimes needed but it would have been better received if someone had notified us prior to our stay of what to expect as I assure you the price was not adjusted to compensate for the experience. Neither restaurant or the bar on the premises was open. The indoor pool and one of two hot tubs were closed the entire stay. The outdoor pool was closed part of the stay. We were awoken each morning to the sound of a saw cutting floor tiles outside our balcony. We were unsure of why "pool closed" signs were around the outdoor pool the entire stay even when the staff would say it was open. Then we noted the power tools plugged into extension cords surrounding the pool area where kids are playing and swimming. I guess the signs are to protect the facility from litigation should someone get hurt or electrocuted. The bed was comfortable and the room clean but that's where the pros end. If the the management is truly sorry as indicated in these other reviewer responses, why not make sure your customers are made aware of the ongoing construction instead of just taking their money.

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CONS - Because of the renovations, we were not able to use the indoor pool and one of the hot tubs. There was no tiki bar so no frozen drinks. Very limited menu and no Sunday brunch, which we have always loved. We were never told of these things before booking, nor is it mentioned on the website. One more con, on our last night there was a wind whistle from our room hvac unit that kept us up most of the night. PROS - The updated rooms are beautiful. They did a great job. The limited choice menu was a disappointment but the food they had to offer was very good. And finally, the staff. ALL were extremely friendly and management was understanding of our issues (see cons) and took care of us. Couldn't have asked for a better customer service experience. We will be back when renovations are finished.