IHOP

Faith

I came in with the intent of having lunch, so I sat & ordered a tea and water. I informed my server I would have to return to my vehicle and would be right back. I used the restroom first... toilet paper canisters were open, there was no toilet paper available. Toilet paper on the floor in stalls and wash area. Sinks were a disaster. walking through restaurant I saw tables balanced by folded paper towels and Dish cloths under the legs. Music from the kitchen was so loud you had to compete with it to have a conversation. Plus the employees conversation was incredibly loud, it could be heard throughout the dining area. Some of this conversation I would have deemed inappropriate to be heard in front of the customers. I am accompanied by a service dog, there was some discussion concerning my service dog. I understand that there was a service dog in the store before me that did not behave professionally and this resulted in a poor reaction to my partners appearance in the restaurant. I was comped my iced tea and given a repeated apology by one of the servers named Cara. I would like to thank her one more time👍👍👍 I was informed that the store manager was not present during this visit. I would like to think that things would be different next time

Shannon Thonise

Long wait times, arrived we were seated in a booth and the server came to start with our drinks took the order for 3 out of 4 drinks and walked off before I could order the last drink but he did return to take the remaining drink order a moment later. After ordering our order it took an hour to get the food and once it came it was not all correct. I ordered the Belgian Waffle Combo but was given French Toast instead which I cannot eat due to being allergic to cinnamon. The food once I received the correct order was not good at all, I usually ask for to-go boxes but in my opinion this food was not worth takeout. I wouldn’t recommend coming to this particular IHOP honestly.

Michael Rodrigues

Go if you would like to spend over an hour waiting for your food. On Saturday 2/12/22 we decided to go to the IHOP on Richlands Hwy in Jacksonville NC. We arrived and had about a 15 minute wait which was fine. We were seated and our waitress took our drink order. She came back with our drinks and then took our meal order. There were many empty booths. We had been talking at our table when we realized an hour went by and we did not have our food and had never seen our waitress in that time. We started noticing other guests that arrived after us were eating and / or receiving their food. I went to the front and said I would like to pay for the three drinks that we had. They asked who my server was and I told them I had no idea as we had not seen her in about an hour. After about 5 minutes of them going to the back and coming out and the person at the front trying to figure how to ring up the drinks without a bill she told me not to worry about the drinks. We left the restaurant and went somewhere else to eat. I had never saw the manager in the time I was there after I voiced my displeasure. We will never go to IHOP again. It is sad that customer service seems to be a dying practice. We should have seen our waitress to at least address the lengthy time delay with our food. Live and learn, next time we will go straight to Denny’s.

David McMillan

When my daughters and I arrived the hostess said she'd seat us in five minutes cause they had to clean the floor. We were the only ones there. About 20 minutes the waitresses cleaned off tables and the waiting area was full of people waiting to be seated with some waiting outside. When we finally got seated, we were fifth to order and last to get food. The food was good but they've down sized their pancakes. Wait staff was nice.