Panera Bread

Brianna Rush

This location has great food. No complaints there. However, last Saturday I used my debit card In the drive-through to pay for my food. Later on that day I could not find my debit card anywhere. I figured I misplaced it somewhere and I went ahead and locked it through my banking app. Me and my husband tour our house and cars upside down looking for my debit card. My husband then said maybe it was at Panera. I thought, well they have my Panera rewards account with my phone number and email, I’m sure they would’ve called me if I if they kept my card after using it in the drive-through. I called them first thing Monday morning and come to find out they had my debit card and made no attempt to reach out to me or my bank. I had to drive 30 minutes away from my house to go back and pick it up and the manager barely apologized and informed me this happens all the time. She informed me she currently had five debit cards from her team members not giving the customers back their debit card in the drive-through. I thought how ridiculous. It’s not like you forgot my medium soda, it’s my literal debit card. So if you do come to this location, ensure that you get your debit card back when using the drive-through because if you don’t, they will not let you know and they will keep it.

Lena Van

Ordered online to pick up a catering order. Ordering online was easy enough, I set for pick up in the afternoon. They notified me that the order was ready for pick up an hour after I placed the order, at least 4 hours before my requested scheduled pick up time. Wow fast service right? Then tell me why it took 15 minutes for them to find and give me my order? The food was good the the service was not good at all.

Kaiti Dominguez

As a member of the amazing Sip Club (you pay $12.99 a month and get refills on their fountain drinks, iced coffee, teas, and lemonades for the whole month. You can go every two hours every day if you wanted! So obviously I'm there daily and I'll even grab food sometimes because it's delicious too.

Anna

The only thing I would suggest to mgmt is, do a better job with cleaning dinning room. Make sure employees understand that they should also pay attention to walls and glass surrounding tables. Even if the place is clean, leaving those areas dirty make the entire space feel dirty.