VCA Foothill Veterinary Hospital

Pauline Doucet

Each visit is great. All members of staff courteous and caring. Waiting time never an issue. Superb competent and caring vets.

L HR

VCA Foothill is an outstanding high quality vet. The staff is friendly, helpful, and professional with a great compassionate attitude and care. VCA Foothill cared for my three dogs in the early 2000s, and now my current beloved German Shepherd. In lieu of the very challenging covid conditions every vet is faced with nowadays the staff at VCA always do their best to accomodate their patients.

Tony D

DO NOT, I repeat DO NOT take your pet here. VCA Foothill Veterinary Clinic is a shell of its former self and has gone from good to WORST veterinary clinic in Pasadena. For Foothill Veterinary Clinic, VCA stands for Vanishing Customer Accountability, Veterinary Care Avoidance, or possibly Veterinary Callous Apathy. Whatever the acronym, there is NO customer service from VCA Foothill Veterinary Clinic and VCA certainly does not stand for Veterinary Care for Animals. DO NOT sign up for puppy care or any other program they offer. Once you do, they know you are trapped in a payment plan and I believe they use this to reduce a miserable level of customer service to a non-existent level. VCA Foothill Veterinary Clinic advised me to wait until our dog was 7 months old before spaying her. When I called at 6 months to schedule the appointment, they initially said I would talk to the vet and schedule the surgery at the dog’s scheduled vaccine appointment the following week. At that appointment I was told it was a technician appointment and someone would call me to schedule the spaying. There was no call and no response to my weekly calls for over 3 weeks. When I finally spoke with them in late July, the “first available appointment” was September 13th. At the end of August, my dog developed an eye infection. The “first available appointment” for this condition was more than two weeks after I called. Really? The person who told me this asked if I wanted to book the appointment. I told her that if my dog had an eye infection after two weeks there were likely to be more significant issues. I was then told that I had the option to call in daily and see if there was an open slot that day. Given the lack of timely appointments, I decided this would be unsuccessful and a waste of time. Unfortunately, my dog went into heat four days before her scheduled spaying. VCA Foothill Veterinary Clinic strongly recommended delaying the spaying for 4 to 6 weeks due to potential complications. No surprise, the spaying was rescheduled for just under six weeks from the initial date. So 6 or 7 months is now 10 months. More importantly, the dog is enduring discomfort that could have been avoided if VCA Foothill Veterinary Clinic provided any level of customer service in June/July. My advice to you is DO NOT TAKE YOUR PET HERE. Something very bad has happened and VCA Foothill Veterinary Clinic has completely lost their way in terms of customer service – and no, the COVID-19 excuse doesn’t fly. Since they are unable to provide service, perhaps they should not be accepting new patients (even from families like us that have been coming for 25 years) and instead recommend veterinary clinics that are able to provide timely care and customer service (preferably not VCA facilities).

Carol DeuPree

Dr. Howes has been the vet for my babies for many years. She is wonderful. Her compassionate care has extended my dogs life and provided him with an amazing quality of life for a 14 year old golden retriever. Sam actually enjoys going to see his doctor. Recently he has been having acupuncture treatments from Dr. Smiley with whom he bonded immediately. Linsey at the front desk is also a great asset to the office. She is always patient and kind and informs the people who are waiting about any delays. All of the technicians and office staff go out of their way to be helpful.