U-Haul Moving & Storage of Oceanside

Tom Hoover

Alicia needs a raise. She does everything around there. Don't know, really, what they'd d... dah da... do without her. Thanks for the smiles!

Trace Martinez

The worst UHaul experience I have ever had in 25 years of moving around the country. They changed my reservation and said they told me they changed it. They did not. The time and location did not match the reservation the association himself printed out. He couldn’t explain why it was different. I realize it was not his fault directly, but he made no effort to help or express an ounce of empathy. Considering the fact we were packing up and literally leaving. We had no other options, we needed the trailer we reserved weeks in advance. Save yourself the headache and go to the Escondido location. They are outstanding.

Devin Frei

They gave my husband a uhaul that had no gas in it and it obviously stopped running when he was a few miles from their facility. An extremely safe situation for him to say the least. They proceeded to tell him that they would be billing us for the tow? The level of disrespect is pretty astonishing. Where is the owner of this business??? You should probably be a little more hands on and engage with your contemptuous employees.

Heather Valentine

The people there were upbeat and one guy was extremely playful; however, they didn’t see to it that I was taken care of. I was picking up a trailer and wanted to see the sizes (I reserved two in case I needed something bigger). They lazily told me to go outside to “x” location and come back in. I had already waited in line for 20 minutes or so. When I got outside they didn’t even have the actual size I reserved first. When I got back inside they (who had instructed me to go look after waiting for 20 minutes) had moved on to another customer. I had to stand at the back of the line again. Another 10 minutes went by before I was called to the front of the line. I appreciated that. I just wish there would have more customer service. They didn’t have the equipment to fill my reservation for the 4x8 and no steps were taken to make up for that fact. I was so stressed and upset at the time I didn’t even think about what I should do, so I decided I’d handle it on the other end.