Quality Discount Heating Oil & Propane

John Percala

John & Son are great entrepreneurs give red carpet service with smile always .best prices on propane .excellent service on oil and propane .been a customer since 2006.moving out of delivery location but sad to cut off dealings with this business.The office staff also super .john formerly from saint Clair

Kyle Kemfort

Very kind and helpful to me over the phone. Walked me through getting oil for the first time and setting up an account with them. Surely going back to them this winter!

Thomas McFarland

I was in a jam and needed fuel as an emergency. So I called quality they told me it would be delivered the following day. After pleading with them they thankfully came out that night. I originally ordered a full tank of fuel but since there was a block in my line I only needed about half. I am extremely happy with the order and the delivery of the oil. Where I had an issue was the next day I called and spoke with Lois to talk about the $152 of oil that I did not receive. I asked for it to be refunded to my card because money is tight right now during the pandemic and would rather have a refund then a credit on my account. I explained to Lois that I had a credit at the oil company that was currently servicing my property and after I used that credit I planned to switch to Quality Discount as my new provider. Lois said that they will not ever deliver to me again. Long story short, we went back and forth for a while. I really don’t understand how it’s so hard to be sympathetic to the fact I need to use my $200 credit at my old provider and then I’d like to switch to quality discount heating and oil since they did such a good job. I want to continue giving them my business but because I need to do what’s financially responsible for my family and use an old credit before I come back, then I am shunned? Does not make sense to me and is not a great way to do business. I’d like to be a customer and hope this is a misunderstanding. I’d like to think a small business would understand that I’m just a normal man not made of money.

Cassie Rossochacy

I have been a loyal customer with Quality for 9 years and today when I had an emergency and needed oil, the staff went out of their way to help me out and deliver the oil I needed. I know they were very busy with deliveries because of such cold weather and I truly appreciate that they were able to take care of me today. Every time previously when I have ordered, I always had a great experience with the staff at the store and the drivers. Thank you!