Visa and Passport Agency

Emily Ponce de Leon

I spoke with an older man on the phone about their services in hopes of clearing up some questions and scheduling an appointment with them. It wasn’t even 30 seconds into the call and the man was already being pretty disrespectful in that he was clearly annoyed (at me?) and seemed to not like me. In my case I was hoping to renew a passport I had gotten as a teenager, and instead of simple informing me that I would have to get a new passport because you can’t renew a children’s passport, the man proceeded to ask me questions about my age (because “my voice” must have indicated to him that I was young), my old passport, and sounded overall very agitated with me. Idk if he was just in a mood or if it was a bad day for him, but I think making a potential customer feel stupid about a question they’re asking is a no-go in basic customer interactions right? I stayed in the call despite this because I was really hoping to get some help in the matter, and proceeded to ask him about his prices. He listed a whole bunch of different prices I would have to pay for different scenarios, the only one of which was applicable to me being $600! This is a crazy amount of money to pay for a passport, and I really think it must’ve been my “young voice” that made him think I was stupid or something. After I hung up the call, I did some more research and found out the appointment he was charging a ton of money for (the appointment being for those who have travel in 14 days), can be scheduled for FREE directly through the official passport agency. Just do yourself a favor and don’t even bother with them, you’ll save your mind some peace and your wallet a lot of money!

Marisela Rivera.

I would give this place 0 stars if it had an option! I went on Saturday 4/9/2022 for a new passport and Nestor charged me $95 for an application you can DO YOURSELF AND PRINT OUT FOR .25. Then never was I told that I still had to go to the city of West Miami to mail out the application. This place is horrible and a ripe out and not to mention I had an appointment at 11:30am and didn't get seen until 1:00pm. I suggest any one who is looking for a new passport to go to the post office or a library. Believe save yourself the trouble, time and money!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

denise colorado

I needed a passport for my daughter fast since we had travel plans urgently. From the moment I spoke with Nestor he told me it would get done. I met with Rosie who was awesome!! She just told me to calm down and she filled out all the paper work sent us to the acceptance agency really close by, I was nervous and anxious and nestor and Rosie just continued to assure me I would have her passport just in time. And that’s exactly how it was. It was a matter of four days and passport arrived just in time four our trip! I wish their were more stars I could give bc I would give them a 10!!!! Thank you so much for making it happen 🥰

Idalberto Quintana

What to expect , for $60 they will fill out your passport application, and will send you to the west miami city hall with the application so they can confirm everythingis right and send out the paperwork , and yes , you heard right $60 just yo fill out the application , But we couldn't be happier, all paperwork was professionally done and organized, and they will guarantee that you can submit application without an appointment , as soon as you tell the person on the city hall that you're coming from this office they will know and do the best they can do to help you out . We received our brand new passport in 3 weeks. Very fast! the staff was very attentive too. highly recommend it. 👌