Wintergreen Resort

Ben Blanchard

Multiple issues during our stay that ultimately resulted in a full refund. Issues weren't only limited to the poor quality of the room itself, but also extended to other amenities like the spa where they simply 'lost' our reservation made months in advance.

Cori M

You cannot beat the service at Wintergreen. We had an issue with our room (we needed accommodations for 3 instead of 2) and Jaime Ramsey at the front counter was more than helpful in finding us a new room. Also, the spa manager Christine helped me out after I forgot to pack my moisturizer. Everywhere we went, the staff was phenomenal.

linda sabino

Beware. If you do not get your equipment rental LOCKED down there is ZERO ability to get ANY refund for your lift tickets. Rigidity at the utmost. Son purchased a lift ticket as gift to girlfriend, drove from Louisville, KY. stayed, spent money in the area, etc., and when no equipment was available was not refunded at all, not even partially. No equipment anywhere. No rain check, no voucher. Keith made it clear that refunds for injury or military deployment was available, so good news if you are called to war or break a leg you are good! The long legalese is there in fine print when you roll to the bottom of the agreement that you check off, so be sure to do that while standing in a 50 deep person line. A voucher or something would've ensured more rolling into Nelson Co. at a later date but I'm sure tourism folks and chamber will be glad to know of the taste left in mouths of visitors. Beware poor college students. #daysofcustomerservicearegone

Ian McGregor

Recently went here after not going for several years, but I don't think I'll be going back. It may be great if you're an owner there, but for the public lift lines were simply too long. I've been skiing for here for 35 years and never had lines this long here, even on holidays. And yes, I know one of the benefits of being an owner is to get quick-pass through lift lines, but when I see the same owners go through the line 5 times during my wait, it starts to seem a bit extreme. Before you even get to the slopes, you'll need to find a parking spot. I recommend getting there early because finding a parking spot was a nightmare. The owner's lot was of course not even half full all day, seems like it could have been better utilized. These things aren't the owner's fault and I don't begrudge them the privileges they paid for, this was a failure of Wintergreen to manage their resources. I wasn't real thrilled with lift operations safety either. I worked at Wintergreen in high school, so I understand you don't want slow down or stop the lifts unless you really have to, but some of the lift attendants were either not paying attention or didn't know their role. I saw several instances, and was involved in one where they kept the lift moving and were unloading people off at the top when someone had fallen the off-ramp. Was there some room to get around them? Sure, but trying to get 5 people off a lift and all the way over to one side is pretty much impossible in 10 ft. I could go on about how I was told to buy the non-refundable lift tickets before renting skis, only to find out they were sold out of skis, or about the somewhat ridiculous lack of seating in the restaurants, but I think you get the picture. They get 2 stars because the snow was great and there weren't any real ice patches, but next time I'm going to just drive the few extra hours and go to Snowshoe - the good just doesn't outweigh the bad anymore.