Cafe Rio Mexican Grill

Sydni A

Do not go to the drive through. Every time I go through the drive through my order is wrong or they do not include items. I went today, and I asked for no lettuce and no tomato on my tacos. Just meat and cheese. I get my food and I trusted the drive through guy because he read off my order, looked into the bag while reading off, and said everything was accurate. I hate holding up the drive through line so I drove home without checking (only a couple min drive away) to find my tacos soggy in tomato juice, loaded with tomatoes, lettuce, and cilantro and COLD. It was like they handed me a different order that was made a long time ago for it to be that cold and that soggy with ingredients on my tacos I did not ask for. Primarily because they get soggy with the tomato juices and cilantro tastes like soap to me. And like I said at the beginning, this is not the first time the drive through has gotten orders wrong. It is either wrong or they forget the side of guac or salad dressing. And to top it all off, the past couple times I got a lemonade from the drive through, it has tasted like soap.

Kristen Ipson

This location frequently seems to struggle. I do NOT recommend using online order as those seem to be an after thought to the inside orders. Also be prepared to deal with employees who act put out that you're interrupting their conversation with their coworkers, appear overwhelmed/undertrained with even minor problems, and/or are outright rude and unhelpful. Tonight I arrived a few minutes earlier than my "promise time" for my online order but thought I would go in just to see if it happen to be done early. It took several minutes to be acknowledged by an employee, despite one actually making eye contact with me then ignoring me. I was told the order was "being made right now." Great. I'm early - no problem waiting, especially when they're working on the order. Ten minutes later it became apparent they had not even started on the order. Finally got my food fifteen minutes past the promise time. I watched the employee put it the bag, look at the receipt, chat with a coworker for a few seconds, then literally DROP the order on the counter and walk away without acknowledging me or saying anything. There are more than enough Cafe Rio locations in this area to avoid this type of treatment - this was my last time here. Two stars because the food was pretty good, but is not worth the service. Drive to the south Provo or Orem location instead.

Jonah Herman

Pretty upset with my most recent order. Usually its satisfactory. But this visit was really disappointing. I never got my receipt even though I asked for it. Then when I started to eat I noticed I got black beans, which I hadn't asked for. Not only did I get the wrong beans but my burrito was 3/4ths full of just black beans? Should've gone to Costa Vida...

Benjiman Gates

This Cafe Rio must make a killing. They’ve NEVER given me my full order…ever. Check your bag, guys. Something will be missing. You’re welcome. Edit: I made the mistake of going back. They forgot half of my order - and this pic is of my steak nachos. First of all, that’s pork. Second, that’s dipping queso all over these chips. Looks good, right?