PetSmart

Michelle Matheus

If you go here for a dog grooming, Brittany is the best! She is very caring, loving and adapts to the needs of your dog. Every time I have gone there, she has been super helpful and understanding.

Lydia M. Reyes

Love this place. For so many reasons. They are good to their customers and to their animals too, that have a great selection of items, and they price match. 👍

Gb G

The people at the store are very kind and compassionate. They have a good grooming department. Unfortunately as with all the stores there are certain shipping supply shortages but from what I understand they are doing their best! I have a very finicky cat that will only eat certain serial numbers of a certain brand of cat food and they are very respectful when it comes to returning the unused cat food. It is challenging to say the least, and they are very understanding. I do not understand the mechanism upon which he chooses his food but he's on the money with the serial numbers as to whether he likes it or not every time 100% of the time! There have been times where I have been forced to buy a carton of a variety of flavors and they accepted the other flavors that my pet will not eat as donations to help pets in need I would assume. What I particularly appreciate is the fact that they don't look at me like I have two heads when I go to return the unused cat food! I never know what my pet will eat or what won't eat until after I purchase it. The serial numbers change all the time as new supplies come in. I am forced to either buy all of it or one of it and then return to the store and hope that the number that he likes is still around so it is a no-win situation for me LOL! When I purchase at the grocery stores they are not so accommodating. Not sure if this information is valuable to anybody but I thought I would take the time and express my gratitude nevertheless.

Austin G

WARNING: This PetSmart starved my 2-year old French bulldog for 6 nights in their pet camp/hotel. My dog, Reid, is a healthy, happy dog who loves people. I had to be out of town for my sister’s wedding, so I dropped Reid off at PetSmart (at the 10825 N. Tatum Blvd location) for the Doggy Day Camp and boarding on December 27 th around 4pm and picked him up January 2 nd around 3pm. Reid was supposed to get 12 ounces of his food every night, portioned out by PetSmart (this is a service they offer and one I agreed to pay for). When I picked him up on Sunday, PetSmart returned 42 5/8 ounces of his food back to me along with a very emaciated-looking Reid. When I asked what they had been feeding him and why they had so much food left, they said they had been feeding him his food but they didn’t have access to a food scale (aren’t they a pet supply store?), so they just used a small measuring cup (which apparently wasn’t even a full cup) to estimate his food. Based on the amount of food returned to me, they had been feeding Reid about 5 ounces of his dog food a day (assuming he was actually being fed every day). That’s less than half of what he should be eating! When I asked more questions trying to figure out who was responsible for him throughout the week, they were unable to give me one name because they said everyone is responsible for the care based on different shifts. So, apparently everyone is “watching” but no one is really paying attention. Reid lost a considerable amount of weight over the course of a week and is now having major digestive issues. He was very eager to eat the second I got him home, but immediately threw it up. I am HORRIFIED to think about the care I left Reid in for almost a week (what if I had been gone longer?!). I read the reviews of this PetSmart before I dropped him off, but clearly didn’t pay enough attention to the other negative reviews about the Pet Boarding situation at this PetSmart. This is a warning to other pet parents: do not leave your animal in the care of this facility. I understand that many companies are short-staffed these days, but there should be safety protocols in place such that someone is responsible for the overall welfare of the animals. If there isn’t one person ultimately responsible for ensuring the pets in their care are getting properly fed, how would any pet parent know that their pet is getting proper walks, enough clean water, or any amount of affection? Their response to my outrage was to discount their service by $150 (I had paid the bill before they brought out Reid, so I still paid $167 after the discount). I don’t care about the money, but I feel horrible that Reid suffered for a week and don’t want another pet to suffer the same way. I have attached a picture of Reid on the day I picked him up. Quite frankly, he was probably on the “sturdy/chunky” side when I dropped him off, so to see him with protruding ribs breaks my heart. I’ve had him since he was a puppy, so he doesn’t even understand cruelty. I’ve emailed PetSmart about the situation and asked that they review their protocols to avoid this situation in the future. If I hear back any meaningful response, I’ll post an update for the pet parents.