McDonald's

Dante Stelly

The service at this location is way too slow, the cup they gave me was dirty, and the ice they put in my cup had dirt in it. Yuck! 🤮 After my first order, I did another order at the kiosk and it printed me a receipt to take to the counter and the lady told me she will be with me in a minute. That minute turned into 20 minutes. When I had purchased my drink from the first order I threw the cup away and said I am not going to even bother drink this. So if you have a taste for McDonald's do not go to this location.

Dondon Gonzaga (Stormhaven)

The Evening Manager is extremely rude and condescending at this McDonald's branch. You should either TEACH HIM PROPER COURTESY AND CUSTOMER CARE or just get rid of him!! All your NEGATIVE REVIEWS in Yelp and Google are complaining about your Evening Manager’s blatant disregard for treating your customers kindly and with courtesy because he is DOWNRIGHT RUDE AND UNFRIENDLY! I came in past 10pm to pick up an order, not knowing that the lobby is closed off (the door was open) past a certain time. Well when I come in instead of a greeting I get a condescending interrogation and yelled at by the Evening Manager as to how long was I standing there because "You shouldn't be in here". I told him the door was open and I didn't know that orders were strictly drive thru only. He was very rude to someone who was giving their establishment a favor for delivering for them and the thanks we get is that we are treated very poorly and it was my first time there such awful customer service skills coming from a person identified as a Manager! I have never been so ashamed and offended at a McDonald's! I pick up the order and explain to the other Employee that your manager is rude to someone giving their business a favor by delivering for them. I called their manager as being overtly RACIST to someone who is clearly asian minority and I thought this part of the Bay Area was sensitive to Asian Hate and if McDonald's does not address their total disregard to courtesy and even just a slither of customer - centric kindness then I hope that I can get in touch with Corporate affairs and have them properly advise this branch that their Evening manager does not have an ounce of customer service skills and is blatantly rude (although he has one too many ounces of extra packed weight and bad attitude). I have already sent word to Corporate Mcdonald’s to see what they can do about this branch it is totally disgusting to have such horrible customer service skills by its employees here.

Cris

Very bad customer service, both interactions with management guys. Just threw ketchup on table when I asked politely. If hate your job don’t take it out on customers 100%. 6/11/22 5:40 PM

Siddharth Reddy

Drive-in hot fudge sundae pickup after 10pm in the night. It has been widely known that McDonalds typically does not serve sundaes late night and send away customers saying the “ice cream machine is down”. I didn’t had that issue, would recommend for anyone wanting a late night ice cream.