Metropolitan Van & Storage, Inc.

Michelle Mellon

From start to finish our local Atlas representatives--Metropolitan Van & Storage--made what was a stressful out-of-state move (to a home we purchased sight unseen) a much less stressful process. Our in-home consultation with Elizabeth was quick and efficient. The logistics coordination and communication with Elyssa was excellent, particularly when the closing on our house was delayed and our stuff was ready for delivery 2 days before we received the keys. She went above and beyond to figure out scenarios and a final solution that worked for us, another client, and our driver. Our driver, Brian, was personable and eased any concerns about the handling, transport, and delivery of our household goods. My only complaint is that I had an email issue with both Elizabeth and Elyssa where I consistently got error notices that my messages were delayed and then cancelled. Had to set up an online fax account to get around this which was a bit annoying, but only for the initial paperwork. Would definitely use Atlas for our next move and recommend them to others.

Lori Kaiser

I would totally recommned Robert, RJ, Jose and the rest of the team! They were professional, courteous, engaging, helpful and transparent. My move from California to Oregon was seamless and they were on time on both front end and back end. My furniture all arrived without damage.

Jon Caldwell

Please read this. this is my first time ever writing something like this. I had this company move me 3 miles. It was a nightmare. The packing was terrible. they damage my brand new refrigerator. $800 in damage and only paid $110 because of insurance. If that's not bad enough. I went back to the home in moved out of and there was two truck loads that I had to move. they didn't complete the JOB. I paid a lot of money I called the MGR twice with no return calls.. Please use someone else

Michael Douglas

Movers lost multiple boxes and damaged furniture! My company contracted Metropolitan to cover the SF leg of my cross-country move. I had thought the move had gone smoothly until the good arrived at the destination and multiple items (painting, nightstand, speaker stand) had experienced significant damage during transport. Worse, multiple pieces of furniture were missing (only 2 of my 4 dining chairs arrived) and a significant chunk of my kitchen was missing. Strangely enough, a rug that I had never seen was delivered with the rest of my goods. You'd think that Metropolitan would be quick to fix this bizarre situation, but it just got worse from here. It took them weeks to confirm that they had accidentally shipped some of my items to New Jersey (to the owner of the rug). Communication was delayed, and I had to consistently pursue them to make sure they were making progress on returning my stuff. More than a month later, I still don't have my chairs or boxes. If you're looking for disposal, I think they'd do a great job, but I suggest you look elsewhere for movers.