Big O Tires

JW

Herb/Michael are the best. I got my 4 new tires installed in a timely manor and a decent price. They even dropped me off at work. my only issue, if any is that my one good tire that was leftover was not rotated to my spare, even after I was told it would be. Lastly I was charged for 4 tires to be disposed of eventhough one tire was left so bottom line is they left the old tire in my back sit. However, all in all I am happy with my service.

Tracy Willis

6/23/22: At 6:27am I was notified by the vehicle's driver, Mr. Carlos Johnson, that it had a gas leak and was still pulling to the right revealing that the wheel alignment had not been completed. He took it back to Store #004169 and I was called at 8:44am advising that it was likely a fuel line issue. I questioned if the Fuel System Tune Up they performed a week prior could have caused it. I was told, No. I agreed for them to fully investigate the matter and advise of next steps. I also asked them to re-check the wheel alignment and spark plugs because I could feel the mis-firing after I picked it up on June 15th. At 4:27pm, Herb Peterson advised that the fuel line would have to be ordered from a Ford Dealership, so they would have to keep the vehicle. I then asked if the wheel alignment and spark plugs had been checked. He replied, No, but he would ensure it was done while the vehicle was there. 6/25/22: Maximillian Beauvias called at 5:21pm to advise that the vehicle was ready. I shared that Mr. Johnson would be there before they closed to pick it up. Before hanging up the call, I asked if the wheel alignment had been performed and the spark plugs checked. He advised the alignment had not been performed, but they would get it done before Mr. Johnson arrived. I then expressed that I would be filing a formal complaint with the Corporate Offices due to the horrific experience I’d had with Store #004169. He proceeded to share that before he was assigned Store #004169, it was known for poor service and that he thought it was getting better, but it appears more work needs to be done. I let him know that it’s unfortunate that Big O is a major automotive shop in an urban area of Phoenix and that it’s disgraceful that Corporate Offices have a clear conscious having an incompetent staff that repeatedly waste customer’s time and cheat them out of services. Ultimately, poor vehicle services can lead to vehicular harm to others or driver & passenger deaths. Additionally, it’s false advertising and theft. 6/28/22: I spoke with Mr. Johnson to learn if the vehicle was performing as expected. He advised that he returned to Store #004169 to retrieve the vehicle and was told the spark plugs needed to be replaced. Please note, the spark plugs were replaced on 6/15/22 (Invoice 004169-170550). Furthermore, as noted above, I’d spoken with Herb Peterson and Maximillian Beauvias about the misfiring spark plugs after I picked up the vehicle on 6/15/22. 6/30/22: I called Store #004169 and was greeting by Herb Peterson who stated that he’d received the above-noted complaint that had been submitted online. He and I had a lengthy conversation and he attempted to explain all the errors, missteps, and ridiculously horrible service. Ultimately, he blamed the staff for poor communication, for not documenting services, for not reading the service record, for not having a clear understanding of the English language, and for lack of follow-through. He made a commitment to ensure the vehicle was properly taken care of if it was returned to Store #004169 while he was on-duty. 7/6/22: Vehicle was returned to have Spark plugs properly installed. It was later discovered that the gas had leaked in the driveway and the check engine light was on. Note, the gas leak that was supposedly fixed when Store #004169 had the vehicle from 6/23/22 to 6/25/22.

MAE MARQUEZ

This place is the worst at car maintenance. Took my car for an oil change, engine filter and cabin filter replacement and had to come back because they didn't put the cabin filter in properly. Then I just took my car for an oil change elsewhere(because they didn't do a good job last time) and the new place informed me that there wasn't even a ENGINE FILTER!! This could result in engine failure. If I could give 0 I would. The guys up front are great and nice but the mechanics are terrible.

Brandi Walters

I wish I could give a negative 5 star!!! My father went in for an oil change on Saturday, he went to work on Monday out in Maricopa. By the time he made it there his low oil light was on, he stopped at a jiffy lube to see if the plug was lose. Upon their inspection, they found out the Big O filled his truck with transmission fluid instead of motor oil. Big O only refunded the money and offered 2 free oil changes, which does no good as the trust in gone in their competence to perform a basic oil change. Absolutely incompetent and I wouldn’t recommend this place. Very very disappointed!!!!