Hyatt Place El Paso Airport

Stacey

Slow elevators. Quality linens. Dated rooms which could use new carpet and bathroom fixtures. Great overall space. Desk, couch, closet. Perfect if had a safe and microwave. And if you could close bathroom door without getting in shower. A little close to highway. Could see Mexico from my room.

Amparo Anguiano

Greeted right away, very nice receptionist. Quick check in. Clean rooms. Pool was perfect size. Breakfast was wonderful and fresh. Nice bar area and selection.

Mayra

Positive: Staff are attentive and very helpful and welcoming. I enjoyed and felt like home, will definitely stay here next time I come back to El Paso. Negative: NA

Lexi Easton

Room was satisfactory however we were surprised to learn there is no housekeeping until the 4th day. Nevertheless everything was fine with the exception of one employee who literally ruined the entire experience for us. Her name is Stephanie and how she has a job in customer service/hospitality is beyond me!! From the moment we arrived and went down for food at the cafe. It was like pulling teeth to get her to speak. She had zero personality and made us feel like a complete inconvenience to her. Then, while I’m standing there talking to my family she comes up to me and pokes my arm with the check booklet and asks me to sign it! The cost was charged to my room so she literally just wanted her tip! I’ve worked in food service my entire life and have never seen someone so rude, thoughtless and less suited for their job in my life. Then on our last morning we go down for breakfast and I order a Starbucks coffee from her. At this hotel the concierge seems to be responsible for quite a lot so I tried to give Stephanie some grace. After sitting down at my table with breakfast for maybe 2 minutes I went back to the desk to get my coffee. Her exact response “did you still want coffee, you walked away” lol no. At this point, I’m good. She has absolutely NO business being the face of a hotel.