GameStop

Maria Huerta

They don't always have what the advertise

chrystal warren

Really irritated with this location right now. I bought my husband a PS5 and headset and also bought the warranty with them. In December months before the warranty expired I came in to exchange both items. The PS5 we exchange rather quickly but the headset didn’t come in until the last week of February. I got the call it finally had arrived the gentleman told me my name would be on time and I could come in anytime. A few days later I went in to do the exchange and they sold the headset to someone else even though it was marked as a warranty exchange. Justin informed me that I only had 48 hours to do the exchange after waiting months for it to come it, I was not told this over the phone when they called. Then I was informed my warranty was now expired, which I was told in December it wouldn’t be a problem because it’s marked down that it was in backorder for months. Completely shocked with the customer service and lack of communication between the staff. I spend thousands of dollars at this location between my kids switches and my husbands PS5, for them to sell something I’ve been waiting months on I’m speechless.

Ashley Whatzerface

Went there and was told the store was at capacity so we had to wait outside, that would have been fine but two kids cut in front of us and they were allowed in and not turned away

Wai Chan

Went into the store with a question. I've asked this question at 2 other stores. They always had someone who knew the answer (it's a complicated answer). However the people here had no idea, nor did they try to find a better answer when I explained to them I had gotten answers from their other stores.