Sullivan Tire & Auto Service

Jacki Dewolfe

Matt & Kevin are the best. Always take care of my car like I was their mother. Very pleased with the service.

Viveka Akkison

I came in a few weeks ago on a Wednesday. I only remember it was Wednesday because the worker behind the desk told me he was usually by himself on Wednesdays. (His name was Michael something I forget the last name, Angelo I believe it was? I know it was close to the painters name if not exactly.) Anyway I digress, all I can say is what a life saver!! I came in totally expecting my car to be dropped off for days because it was having trouble starting and a tire needed repairing. Michael said at first he could make an appointment, I told him it was an emergency and I needed the car to pick up my son from the airport the next day. He got me in right on the spot, even offered me a free ride home and back with Lyft! (What a great feature from you guys) had my car ready same day and he even put a coupon in that I forgot to bring, so I came back with it the next day just to show him I wasn’t lying. 10/1000 experience! The technician was amazing as well, she was a deaf woman which was great to see a woman in the industry! I honestly can’t see why this store has negative reviews I mean are we talking about the same Somerville store here?

Sandy Adams

Terrible service, rude, and I will not be going back for services or buy new tires from them again. Made an online appointment for State Inspection, Oil changed, Tires rotated, balanced, and aligned. I purchased 4 new tires from them with Peace of Mind Package, 5000 miles ago. My wife brought the car in as scheduled and the guy said, they don't do State Inspections and that the website is wrong. He also said that he'll rotate the tires but since it is new, we don't need to have it balanced or aligned. He refused to do the work we signed up for and asked for. Even though we had an appointment, changing oil and rotating tires w/o alignment took 4 hours. Terrible service, rude, and I will not be going back for tire services or buy new tires from them again. Our experience might only relate to the Somerville location.

Q T

I see on the reviews that it’s either mostly 5 stars or 1 star and some in between. I unfortunately had a 1 star experience. It was honestly surprising to me how dismissive the employees were of my experience since i have a very long-standing relationship with many Sullivan locations. Expecting me at 7:30am when nowhere on my confirmation does it say that I was expected at 7:30am. The service rep I spoke to who scheduled my morning drop off (separate from this location’s staff) even said he was surprised that happened because I was doing an all day drop off so “Why does the time even matter?” Even after all the effort I went through to get my car there without further damaging the engine (i waited about 40 minutes for a 1 mile tow). In my file, it is clear that the issue is urgent. So to push my appointment forward 5 days when I arrived before 8am is just… not good business. I ended up driving (when I shouldn’t have) to the Brookline location where they not only took me in with NO appointment but they delivered the exceptional service i expect from Sullivan. I will never visit the Somerville location again. Why would I? Do better, Somerville.