Cambridge Bicycle

Rhys Probyn

Extremely competent mechanics who are straightforward and honest; good inventory of parts, tools, tires, tubes, fenders, saddles, apparel etc. Spent some time in the shop awaiting repairs and observed them diagnosing multiple bikes. I agree with everything I heard and saw and felt like the mechanic was honest and each price quoted was fair. I know it stinks to spend $100-150 repairing a commuter bike that you bought for $300 - 500 but over time you're def saving money vs commuting by car or the T and probably saving lots of time. You can trust this crew to get the repair done right and from what I've seen give you a fair price. Don't forget they have to cover rent, salaries for competent mechanics and staff, tools/equipment, hold inventory, insurance etc. Its a tough business and it seems they manage it well in order to treat customers fairly. 100% would recommend

Frankie Riley

Rude staff and unkind staff. This was the worst I've been treated customer service-wise in a long time. Instead of discussing my problem with me, staff was accusatory, short, and borderline cruel. I've read in other reviews that normally the staff is friendly, but this was NOT my experience at all. I have no problems with what is being sold other it is expensive compared to other bike shops I've been to.

Mary Sedlak

I went in to get help with a flat tire on our jogging stroller, and the staff were so knowledgeable and helpful. They went out of their way to do a short term fix on the wheel while we waited for the new tube that needed to be ordered to make sure that I didn't have to go without a functioning stroller for a week and a half, which would have been incredibly inconvenient.

Clemente T. Sánchez Barja

Great customer service! Took my bike in today expecting to pick it up in a couple of days, but no! Shawn fixed it in about 30 minutes, and it came out great! The cost was reasonable (neither cheap nor expensive, fair), and everyone was really nice. Will definitely be back!