Kinney Drugs

Julia Buffo

This Kinney drugs is very good, especially when it comes to pharmacy. The pharmacy staff is very knowledgeable, patient, clear. They will always go the extra mile to help you. I had to refill a prescription emergently and despite it being busy they had it done in an hour. Good and thorough consults. A word of warning. If you come mid day or during rush hour you will be waiting in line at the pharmacy. They only have so much staff. The front end staff are a little less friendly, seem unhappy, distracted. I'm sure that has more to do with management probably under paying them and treating them poorly. Unfortunately that is everywhere so I don't typically hold that against them.

Ryan Le Blanc

I recently moved from downtown Burlington to Essex for fincancial/covid-related reasons. I had a doctor's appointment and when I asked just to have them sent to a nearby pharmacy, my doc randomly suggested Kinney. I had never been here prior and didn't see the harm. I was mistaken. When I first walked up to the counter, a blonde Rph who's name I am going to get after writing this, immediately raised her voice, told me to back up (I was at least 8 feet away) and to fix my mask. I then inquired about a prescription. She asked me for my insurance card. I said I didn't have it. She told me she couldn't fill anything. After a 30 second pause she relented and called my other pharmacy about my insurance information, as if it weren't possible or something???? I have a seizure disorder and I'm frequently in the hospital. I had a prescription filled at the hospital pharmacy once and when I told her this, she immediately raised her voice to a practical yell saying "WHY DIDN"T YOU JUST TELL ME THAT IN THE FIRST PLACE!!!" There were other customers present and it was extremely embarrassing to be treated in such a way. I honestly felt like cattle. This pharmacist was so incredibly rude and uncaring that I'm literally in disbelief that her colleagues just stood there and let it all play out. I had done nothing wrong. My only crime was attempting to use Kinney instead of my old pharmacy. I will be filing a complaint with the central office or whatever it might be called. This woman is treating people with such incredible disrespect that I don't believe anybody would knowingly assign her to any kind of role in which she must interact with people. This is not an exaggeration. Not to mention the fact that, as I waited for 45 minutes for a prescription that wouldn't be filled, literally 4/5 people who walked up to the counter were told that there prescriptions were either not received or not ready and each customer seemed clearly surprised by these facts. I'm never going back here and I would really advise others against it. P.S. my grandmother used Kinney and said it was the worst pharmacy she had ever been to. I honestly assumed she was just a little bit old and grumpy but lo and behold she was painting a pretty accurate picture and shame on me for not listening to my elders. Updated: The fact that the response to my complaint was from an automated bot trying to get me to fill out a form on their website. Not even a real person. This pretty much illustrates the customer service strategy of these people: non-existent.

Casey Cleary

The female pharmacist, Haley, has been the most unprofessional and mean person I have ever dealt with. She regularly declined filling my maintance medication despite my doctors calls into her. She claims that she has the right to refuse giving me my monthly maintenance even when it is a full day past the 30 days of my supply. Most recently today I brought a prescription in from my doctor and she waited for more than an hour to tell me she wasn't going to fill it because I picked up on a Friday last month and a 3 week prescription means it doesn't matter how many days have gone by just that i have to pick up on the day of the week I picked up on 3 weeks previous. When I brought in the documentation clearly stating that my 3 week prescription ran out 2 DAYS ago and her reply was that she told me no and that is how its going to be and told me to come back tomorrow. My Dr then called and she told him she would fill it for me tonight but strongly encourage him to tell me to take my business elsewhere if I can't adhere to Kinney Drugs policies. I drove back to the pharmacy 30 minutes after the call with my Dr and she made sure I waited another 45 minutes to fill my perscription. She needs to have her license stripped for continously and Inappropriately impending patient's treatment plan for solely personal reason. I will be calling Jim Condo, VT's Secretary of State tomorrow and fiing a formal complaint with the Office of Professional Regulations and will continue to do so until action is taken against her. I have been nothing but polite and professional the entire time i have used that pharmacy. Where she has done absolutely nothing that even resembles customer service. I am also going to Kinney Drugs the company and will complain and complain and provide them with recordings of the way she treated me and highlighted case notes where my psychologist, psychiatrist, and Substance abuse doctor have all recorded her lack of professionalism by speaking of my condition in such a loud voice the girl at checkout on the opposite side of the store commented on how messed up it is that the pharmacist treats me. She told me told that what she is doing to me , not filling my prescriptions because she doesn't feel I should have them, is kinney drugs policy and every other customer is fine with it and its only me that has a problem with her interfering with my treatment plan.

Kahlil Stultz

The cashier I had was extremely arrogant and rude. She refused to respond when I said "good afternoon" and just sneered her lip and muttered profanity under her breath. I wasn't as much angry but profoundly embarrassed at the lack of self-awareness and immaturity. I don't think I'm coming back to this store or any Kinney for that matter. CVS and Rite Aid staff are far more helpful, courteous and professional.