Preston Country Club For Pets

Alex Brodt

I'll start by saying I haven't used this place for boarding but that's because I had poor customer service while booking and after thinking it over couple days decided to seek alternate arrangements. So, that's why I'm giving it 3 stars (middle rating). I booked by phone on a saturday afternoon and the gentleman was little abrupt and inpatient with questions. He asked I email Vax records and said they would mail me paperwork. I asked they email the paperwork with a reservation confirmation and he insisted they had to mail it and said I didn't need a reservation confirmation. I emailed the Vax records and after reading a review where someone reported they changed up what they told them on phone when they actually brought dog in...I summarized the details of my reservation in writing in the email I sent Vax record. I received a reply that stated I needed to call for reservation when the first sentence of my email explicitly stated I was writing to confirm the reservation I made by phone earlier that day and attaching the request Vax records. They then proceeded to tell me the Vax records didn't have the rabbies shot on there. Well, the Vax records had both the rabbies certificate numbers and the dates it was due next. I just got a bad vibe and the feeling this place is very disorganized and not up to date with using technology. Decided to book elsewhere out of fear of a very real possibility I'd show up to drop off two dogs and they'd say I didn't have a reservation or something else was wrong. I even offered to pay a deposit and they said full payment is due at discharge but I just don't trust them after the poor customer service and clear lack of attention to details.

Linette Golden

Not accepting malamutes for grooming. Two phone reps seemed disinterested. Guess they don't need new customers.

Victoria Walker

Brought my cat here for a long-term stay while I was out of town. Everyone I talked to was great -- even when my cat got carsick in his carrier on the way there and made a mess. Plus when I picked him up after a few weeks my cat didn't act like I'd abandoned him to a life of dramatic misery so that's a win lol.

Deborah P

Wouldn’t recommend. I was looking for a boarding place for my puppy while my husband and I went on our honeymoon. Located Preston and called to confirm they could accommodate us. I explained that we have a pitbull and was scheduled time to come by for a visit and a temperament test due to her breed. Fine. Understandable.... Today I called to simply confirm my appointment and was told that my dog wouldn’t be welcomed without so much as seeing a picture of her. You can imagine our disappointment at the last minute change in attitude. First rep seemed nice and knowledgeable enough to know you can’t base a dog’s temperament on breed alone. Second guy didn’t even apologize.