Sheely's Furniture & Appliance Co., Inc.

Rob Meeder

Never ever buy the warranty or 5 year repair/replace plan at Sheely’s. They lie about how it works. I followed the protocol and process perfectly and it was denied claiming “we will not fix this damage”. I called Sheely’s and they said they won’t do anything about. Never pay for the warranties. You’re wasting your money.

Denise Kadilak

July 2018 we bought a mattress and power base from Sheely's along with the five year extended warranty. The power base died with the head of the bed inclined about two months ago. I've spent the past two months online and on the phone with Montage, the company handling the extended warranty Sheely's sold us. It took a month of online applications, messages, and phone calls to finally get a tech out here to ID the problem, confirming that the motor died, and the issue is covered. I've spent the second month trying to get Montage - or someone - to actually fix the bed. I've talked to Sheely's about this problem, but they just tell me they don't fix power bases and not their problem. I do understand that my issue right now is with Montage, but Sheely's sold me the bed that died after about 3.5 years of light use and the what's-proving-to-be useless extended warranty - two bum products they are not standing behind.

Lori Scott

Great selection. Prices are at market. The sales service was very good. I would caution any customer though if chosing custom fabric. The color of our furniture is no where near the color we selected. We checked the order color code and we received the correct color code but it is no where near the picture we took at the time of our purchase.

Jackie Crouser

I have shopped at Sheeleys for years. Have bought many many pieces from them and have always been happy. This most recent time I spent close to $10,000, bought a very large sectional, end tables, and dining room set. I paid for delivery since I’m out of their free delivery area. When it came time for delivery they would only deliver to my home on Wednesday. That is the absolute worst day for me because of my work so I’m not available. But they said if I paid $80 more I could pick the delivery day. Seriously!? They literally told me there is zero chance of them accommodating me even with the amount of money I spent. So I asked for the delivery fee to be refunded and my husband and I picked it up ourselves. Wasn’t pleased that the set delivery day for my area was not communicated to me when I was buying my furniture. Fast forward two months, I started seeing yellow spots on my end tables, coffee table, dining table and chairs. They looked like someone peed on them. No joke, look at the pics. I call Sheelys and send them pictures. They confirmed there is an issue with the wood and they will allow me to pick something different out. GREAT!!! Now my new tables are in and again we are playing the “we only deliver on Wednesdays” game. The only reason why I need to have this delivery is because of the unsatisfactory merchandise I received from their store. With the amount of money I’ve spent and the hassle it has been it would only be decent of them to allow me to pick any day but Wednesdays since I’m not available…..nope they will NOT budge unless I give them more money. Took a day off work to receive my inconvenient Wednesday delivery. Delivery arrives and half of my furniture is not on the truck. The delivery driver called the store and apparently the remainder of my order was not even in stock yet so I asked since it was their mistake if the second half of my delivery can be delivered on any day but Wednesday. Their response, “If you pay the off day delivery fee you can.” The delivery driver excuses himself and calls his manager who approves the off day delivery fee to be waived for the rest of my furniture. Cool. Delivery driver brings in what he does have and sets the coffee table down, the feet are so off level it rocks back and forth on a high pile rug. Lovely. Delivery driver schedules a service visit for me. Then he he says “You have a balance of $296”. No I don’t, I paid the difference between the exchanged furniture when I picked out the new replacement furniture and presented him with the receipt. Delivery driver calls the store. Mariah, who needs a lesson in customer service, asks to be put on speaker phone. She then proceeds to tell me that since they are not delivering all my furniture and picking up all the exchanged furniture today, I have to pay the full balance until the new stuff comes in, then they will issue me a credit. So they literally have done nothing correct through this whole experience but yet I’m to trust they will refund me almost $300 when it comes time??? NOT HAPPENING! So they took all the new furniture they delivered today back and put it in the truck, brought the old stuff that has yellow spots all over it back into my house and left. As of 6/16 I was told there is NO ETA on when I may get my furniture. WILL NEVER DO BUSINESS WITH THEM EVER AGAIN! Giving two stars instead of 1 or zero because Sue the sales person was really nice and the delivery guys were decent and completely understood my frustration. 7/15 update. Sheelys has picked up the defective furniture and gave me a refund. I will not be receiving replacement furniture from them. Ordered custom made furniture from the Amish and will be waiting 9+ months for my new tables to be completed. In the meantime I have an empty dining room and no tables in my family room. But at least my new tables won’t look like someone peed on them.