Ambiance, The Store For Lovers - Cuyahoga Falls

Quinlin Vandiver

One lady that worked there was EXTREMELY helpful and so kind! She was super easy to talk to and explain everything to for what I was looking for. She even helped me clip the back of my lingerie. I absolutely loved it there! Was in and out within 45 minutes with the wonderful help she gave me. I will for sure go back when needed!

Donna Brungard

Let me begin by saying the associate who helped me with my purchase was great & I do appreciate the regular 'all sales are final no refunds' policy. That being said, I am very frustrated that when I realized I didn't get the 25% discount I had on a large purchase I was told there was no way to credit the $$$ back to my card. I did card for 25% off a future purchase, but I can't imagine I'm going to make such a large purchase in the near future.

Andy Adkins

Had a great experience yesterday at the Cuyahoga Falls location. Lauren was so helpful and made the visit to the store comfortable for me and my girlfriend who had never been to a place like this. A++ customer service! Will be back soon.

Isabelle Acaster

I won't be going back here, at least, not to this location. I've been in before with my fiancee for toy shopping. We got along very well with one of the store associates; I have been looking for a part time job, actually, and the associate encouraged me to apply because she felt a genuine connection with me, she said, and felt I would do well there. I took her advice and when my fiancee and I returned to visit and drop off the application, this associate was there. Unfortunately, so was her manager, Kimberly. Kimberly seemed very cold and actually was quite rude and unwelcoming. It was uncomfortable and for me, nerve wracking to attempt a conversation with her- even based on her facial expressions, body language and initial tone of voice. She looked over my papers and showed no interest in me as a person or my character or suitability for a sensitive position in the shop. She only asked, "So what is it that you do that you can't work full time? You go to school or got kids?" When I explained that I enjoy a side business or two, she merely seemed to scowl. No positive acknowledgement or really, any acknowledgement. I would have thought that someone with a successful and independent mindset, lots of business savvy and professional, friendly attitude who comes with an associate recommendation would have been valued, and I was sad to see that I was treated as though I were nothing but an inconvenience and probably as though these 3 minutes were a waste of her time. The store associate then, alone, helped my fiancee and I shop, as we were also there to buy a new toy. When we tried to say goodbye to each of them by name, and to express our gratitude for their time, Kimberly literally glanced at us and talked through the farewell to her employee! She said nothing at all to us, as though we weren't there! Never have we been treated so poorly, especially when seeking employment with a company. We used to stop in here when in need of even just new batteries because we enjoyed the experience and the friendly atmosphere. Now we will not be returning at all. I recommend finding other, less commercialized places that are more guest-centric; these other places will probably have more sensible prices and a larger selection anyway. Try Cirilla's or The Lion's Den, or perhaps order from Amazon....or simply avoid the Cuyahoga Falls store; this is my experience here and my personal recommendation based on this recent experience (January 7, 2017). Happy New Year, everyone.