Metro ExpressLanes FasTrak - El Monte Service Center

Category: Department of Transportation

Address: 3501 Santa Anita Ave, El Monte, CA 91731, USA

Phone: +18778120022

Opening hours

Sunday: Closed

Monday: 10AM–1PM

Tuesday: 10AM–1PM

Wednesday: 10AM–1PM

Thursday: 10AM–1PM

Friday: 10AM–1PM

Saturday: Closed

Reviews

Andrea Ramirez

Jul 26, 2022

Chris was a very helpful guy. He was able to dismiss my violation I received and I opened an account with metro. He explained how the transponder works. Thanks Chris πŸ™πŸΌβ˜ΊοΈ

Kayla V

Jun 22, 2022

FIX YOUR WEBSITE! What's the point of having a website if it doesn't work? It's a shame that large companies like this cannot make it easy for customers to log into their account. I'd rather sit in traffic than have to complain ever month to a customer service rep that cannot actually help you log into an account. Plus, there aren't really that many perks if you never use the freeways that have the fastrak....so before you go through the struggle....really consider your commute.

Viswanath Urala

Jan 13, 2022

METRO EXPRESS LANES, is claiming that they have sent me monthly statements regularly, as well as several notifications from December 6th when my account went delinquent because the credit card on my account in their system was declined. It is their modus operandi and I have been asked to blame USPS for not having received any of these letters in the mail. Funny that USPS postal staff are very sincere to deliver all other mails - I do get Golden State Water supply bills, Spectrum Internet monthly statements, several bank's monthly statements, credit card monthly statements, many other such statements all on-time and periodically. They have no explanation except to blame USPS for not delivering only their mails to me!!! I have asked USPS to verify as well as provide proof that METRO EXPRESS LANES has in all honesty made their sincere efforts to send me all those letters as they claim, and that USPS has not delivered it for some unearthly reason. The only exception of the one where they have sent a delinquent notification, which I have received. All the online reviews about them show how bad they are as a company and are untrustworthy and conniving. They operate just under the radar of it becoming illegal enough to be sued. I just need USPS to do the right thing now and hopefully this request for information can be provided - that METRO EXPRESS LANES has not sent any of the letters to my address as claimed.

Ryan Boyd

Nov 17, 2021

They really make zero effort to inform you of a violation or that you owe a toll fee. I have an account with the toll roads, but because i didn't call within 90 days to share my account info i am charged a violation. It seems that they will not make any money unless they scam you with toll violations.

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Questions & Answers

I cannot get through to customer service Wait 101 minutes. I received a notification that there is a problem with my account & 2 violation tickets even though the account was replenished on 10/9/20 & the device was used on both trips. What can I do

Chris Mizeski | Aug 26, 2021
Metro ExpressLanes FasTrak - El Monte Service Center | Aug 26, 2021

Hi Chris, feel free to message us and we can look into this.

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how do i change my billing card

Ann Nader | Aug 26, 2021
A Google User | Aug 26, 2021

How do I change the payment info

I have had so many problems with logging I have tried my lap top my phone and my tablet and my work computer. can you just reset everything for me?

Patricia Cornelius | Sep 30, 2021
James Johnson | Sep 30, 2021

You can call or come in person and they can reset your account, or give you a new transponder if your battery has run out.

Where do I return a transponder to and do I pay postage?

Celia Sanchez | Aug 26, 2021
Metro ExpressLanes FasTrak - El Monte Service Center | Aug 26, 2021

Transponders can be dropped off at one of our customer service centers: -20101 Hamilton Av, Ste 100A Torrance, CA 90502 -3501 Santa Anita Av El Monte, CA 91731 Or The mailing address for transponder return is P.O. Box 3339 Gardena, CA 90247 and yes, you pay for the postage.

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Where can I pay when I use the fast track?

Alejandra Rodriguez | Aug 26, 2021
Metro ExpressLanes FasTrak - El Monte Service Center | Aug 26, 2021

You can pay towards a violation or account with our: website: www.metroexpresslanes.net phone number: (877) 812-0022 service centers: 20101 Hamilton Av, Ste 100A Torrance, CA 90502 3501 Santa Anita Av El Monte, CA 91731 check by mail: Metro ExpressLanes PO Box 39110 Los Angeles, CA 90039 and PayNearMe at 7-Eleven If you're having trouble figuring out payment, please feel free to message us.

Why can't I update my payment request online on your website? If I log onto the website it takes me through a procedure to obtain a new transponder, I never get to my account at all.I already have a transponder.

RON Schmiedeke | Aug 26, 2021
Metro ExpressLanes FasTrak - El Monte Service Center | Aug 26, 2021

Hello, please message us and we can look into this for you.

My car was stolen and my metro express pass device was in the car. What do I do?

Jerry Frumento | Aug 26, 2021
Ann Hsu | Aug 26, 2021

How can I stop account?just return the transporter?

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